Student Occupancy Specialist

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $30.67 hourly plus 14% in lieu of benefits SFU Department Descr: Residence and Housing Position Grade: 8 # of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services. Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner. About The Role Reporting to the Associate Director, Housing Admissions and Occupancy, reviews, evaluates and processes applications, following established policies to fill residence rooms each term as well as during the term as vacancies arise, including assessing the eligibility of applicants and enrollment checks. Provides information to prospective and current students (international and domestic; undergraduate and graduate) on the different policies and procedures governing eligibility and application processes. Prepares and sends communication for housing offers, confirmations, fees, and cancellations. Assigns and reassigns residence rooms to manage optimum occupancy to meet departmental goals and critical deadlines. Accurately processes financials for each resident; creates and posts charges for all residents each term; audits charges to ensure accurate billing; calculates prorated adjustments and credits; administers payment plans, fee deferral requests; and administers accounts receivable for in room residents. Accountable for accurate maintenance of student housing database: ensuring accurate records for statistical analysis and enrollment management. Responds to diverse and complex in-person telephone, email, chat inquiries from students, campus partners, and other housing services team members relating to accounts, applications or room assignments. Maintains and builds online student facing web portal for applications and housing processes. Qualifications High school graduation and one year of post-secondary education, including courses in word-processing, database and spreadsheet applications, project management, and office procedures including basic accounting practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable. Advanced knowledge of StarRez housing database to maintain the student applications process, room assignment and inventory. Good understanding of the post-secondary student experience and a student-centered approach to work. Excellent knowledge of Freedom of Information and Privacy Act as it applies to student records. Good knowledge of basic accounting practices. Project management experience. Excellent organizational and ability to prioritize and multitask. Ability to exercise mature judgment and initiative to work independently and organize work to meet deadlines. Ability to maintain complex data and records with a high degree of accuracy. Ability to handle confidential/sensitive material with discretion. Excellent customer service and communication (verbal and written) skills. Good intercultural communications skills. Ability to work with frequent interruptions. 55 wpm keyboarding skill with a high degree of accuracy Ability to use word processing, database, and electronic mail, room reservation, and report writing software applications (e.g., Word, Excel, PeopleSoft, SFU Connect) at an intermediate level. Ability to work flexible hours including occasional weekends and evenings. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): An additional 14% pay in lieu of benefits After 4 consecutive months in the position, pay in lieu of benefits is increased to 20% Hybrid-work program for eligible positions Additional Information The assignment end date is December 1, 2026. Please include your cover letter and resume in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

The role involves processing housing applications, assigning residence rooms to optimize occupancy, and managing student financial accounts. It also requires maintaining the student housing database and responding to inquiries from students and campus partners.

Requires high school graduation, one year of post-secondary education, and 3 years of relevant experience. Proficiency in StarRez, basic accounting, and intermediate use of office software is essential.

• Pay In Lieu Of Benefits

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• StarRez
• Basic Accounting
• Project Management
• Customer Service
• Data Management
• Intercultural Communication
• PeopleSoft
• Microsoft Word
• Microsoft Excel
• Database Management
• Records Management
• Time Management

• Education
• Administrative
• Customer Service & Support
• Finance & Accounting
• Government & Public Sector

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Mid-Senior level