Service Operations Specialist | Spécialiste en opérations de services

Résumé du poste

The Service Operations Specialist ensures high-quality technical support and service availability by maintaining systems and collaborating with engineering teams. They act as a customer point of contact, manage incident resolution, and contribute to the continuous improvement of operational processes.

Détails du poste

Overview At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by 79% our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE This role is to ensure high-quality Service Operations in line with SITA standards to support business growth and customer satisfaction by delivering reliable, first-class technical support. You will maintain high service availability through properly configured and maintained systems, while supporting the team in upholding service delivery quality. Also, you will contribute to continuous improvement of operational processes and procedures. WHAT YOU WILL DO: Provide Service Operations support to customers in line with contracts and SLAs. Collaborate with SRE and Engineering teams to improve service reliability. Act as customer SPOC when required and coordinate change, release, and product transition activities. Drive fast restoration through timely escalations. Enforce high standards across incidents handling. Proactively detect issues and lead diagnostics and resolution. Enhance proactive monitoring and Operational Support Systems (OSS), Escalate unresolved issues and support 24/7 operations when needed. Qualifications ABOUT YOUR SKILLS: University degree in Computer Science or a related field 2+ years of experience with Containers (Docker or Kubernetes), Cloud (Azure or Amazon) and related monitoring tools, Basic scripting (Bash or Python) skills and ability to learn more Self-motivated, independent, and committed to continuous learning Customer-focused mindset with ownership of issues until resolution. Ability to work effectively in teams and rotating shifts. Nice to have: Familiarity with Open-source monitoring & observability tools such as OpenTelemetry, Grafana, Elastic. Relevant certifications such as AZ-104, or ITIL Foundation are a plus WHAT WE OFFER We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life. We're proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999)

Ce que vous ferez

The Service Operations Specialist ensures high-quality technical support and service availability by maintaining systems and collaborating with engineering teams. They act as a customer point of contact, manage incident resolution, and contribute to the continuous improvement of operational processes.

Exigences

Candidates must hold a university degree in Computer Science or a related field and possess at least 2 years of experience with containerization, cloud platforms, and scripting. Strong diagnostic skills, a customer-focused mindset, and the ability to work in rotating shifts are essential for this role.

Avantages

• Flex week • Flex day • Flex-location • Employee assistance program • Champion health • Professional development • Training platforms • Competitive benefits

Compétences indiquées

• Microsoft Azure · Souhaitée
• Kubernetes · Souhaitée
• Docker · Souhaitée
• Amazon Web Services · Souhaitée
• Python · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service operations
• Docker
• Kubernetes
• Azure
• Amazon web services
• Bash
• Python
• Monitoring tools
• Incident handling
• SRE
• Engineering
• Operational support systems
• OpenTelemetry
• Grafana
• Elastic
• ITIL

Domaines d’emploi

• Technology
• Software
• Customer Service & Support
• Transportation
• Engineering