Coordinator, Challenge Assessment (Permanent, Full-Time)

Résumé du poste

The Coordinator is responsible for processing, tracking, and reporting on trade designation challenge applications while ensuring quality assurance across assessment agencies. They also provide guidance to internal and external stakeholders and manage the development of program-related documentation.

Détails du poste

Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work! ABOUT THE POSITION We are currently looking for one (1) Coordinator, Challenge Assessment for a permanent, full time role. The Challenge Assessment Coordinator is responsible for processing, tracking and reporting status updates on all applications received to challenge trade designations issued by SkilledTradesBC. The Challenge Assessment Coordinator also works closely with verification agencies and provides guidance and expertise to internal and external stakeholders related to the challenge processes. RESPONSIBILITIES/ACCOUNTABILITIES Challenge Assessment Administration: Informs of processes, roles and responsibilities, and quality expectations between Assessments and other agencies regarding the challenge application process Process challenge applications, including initial review, forwarding applications to verifiers, ensuring they are received in time and communicating outcome to clients Conducts quality assurance checks on challenge application from verification agencies and on practical assessment results received from training providers Conducts audits of assessment agencies, as needed Other duties as assigned Internal Inquiries: Responds to escalations from internal staff as required Provides orientation, training and ongoing support for staff and service providers related to challenge process and activities Administration: Manages the development and regular update of challenge related forms and information on SkilledTradesBC website Reviews and updates Direct Access notifications when needed Reconciles invoices related to the process of challenge applications, as needed Supports testing and troubleshooting for issues with technology tools related to challenge programs Develop and maintains positive relationship with internal and external stakeholders Other related duties as assigned EDUCATION/EXPERIENCE Post-secondary degree or diploma or equivalent is preferred; combination of education and experience will be considered Previous experience in a high volume fast paced administration and document processing position. Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint 2+ years Customer Service experience is required Knowledge of CRM and SkilledTradesBC programs is an asset Knowledge of SkilledTradesBC apprenticeship training programs or trades training is an asset. Ability to build and maintain strong internal and external relationships Articulate communicator with excellent written and verbal communication skills COMPENSATION Salary Band B: $60,831 - $82,300 SkilledTradesBC offers a highly competitive benefits package and perks which include: Hybrid work schedule, flex days, and a 37.50-hour work week, Eligible for pension contributions, Lifestyle Spending Account, on-site gym, Extensive Extended Health and Dental Plans that are 100% employer paid. SkilledTradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative. Closing Date: Thursday, September 24, 2026 WHO WE ARE SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry. SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials. HOW TO APPLY If this sounds like you, we look forward to hearing from you! Submit your cover letter and resume by the closing date. At SkilledTradesBC, we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply. Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted. SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.

Ce que vous ferez

The Coordinator is responsible for processing, tracking, and reporting on trade designation challenge applications while ensuring quality assurance across assessment agencies. They also provide guidance to internal and external stakeholders and manage the development of program-related documentation.

Exigences

Candidates should possess a post-secondary degree or diploma and at least two years of experience in high-volume administration and customer service. Proficiency in MS Office and the ability to build strong professional relationships are essential for this role.

Avantages

• Hybrid work schedule • Flex days • Pension contributions • Lifestyle Spending Account • On-site gym • Extended Health Plan • Dental Plan

Compétences indiquées

• Service à la clientèle · Souhaitée
• Training · Souhaitée
• Assurance qualité · Souhaitée
• MS-Office · Souhaitée
• Communication · Souhaitée
• Troubleshooting · Souhaitée
• Stakeholder Management · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Administration
• Document processing
• Customer service
• Quality assurance
• Data reporting
• Stakeholder management
• MS Office
• Communication
• CRM
• Troubleshooting
• Training
• Auditing
• Invoice Reconciliation
• Microsoft Access
• Microsoft Excel
• Customer Relationship Management
• Customer Service
• Document Processing
• Microsoft Office
• Microsoft PowerPoint
• Quality Assurance
• Telecommuting
• Strategic Leadership
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Program Standards

Domaines d’emploi

• Administrative
• Government & Public Sector
• Trades
• Customer Service & Support
• Education
• Assessment Coordinator
• Quality Assurance Specialist
• Product Graders and Testers (except Foods and Beverages)
• Inspectors, Testers, Sorters, Samplers, and Weighers