Customer Experience Representative

Work Location Value Buds Cambridge Tri-City About the Role Retail Sales Associate – Cannabis (Customer Experience Rep) About Value Buds Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices. About the Role We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry. What You’ll Do Create a welcoming experience for every customer Provide product recommendations and cannabis education Operate the POS, handle payments, and issue receipts Restock shelves and support basic inventory tasks Ensure compliance with cannabis regulations, including ID verification About You Customer service, retail, or hospitality experience is an asset Strong communication skills and a customer-first attitude Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell) Minimum age requirement based on province (18/19+) Ability to stand for extended periods and lift up to 40 lbs Eligible to pass a Criminal Record Check Why You’ll Love Working With Us Career growth and internal promotion opportunities In-depth product training and ongoing learning Supportive, team-oriented environment Employee product discounts across our retail banners Competitive wages and flexible scheduling options Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation. Our Commitment to Diversity, Equity and Inclusion At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic. Ready to Apply? If you’re excited about cannabis and great customer service, apply today to join our team. About SNDL SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis. We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate. Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences. Rate Of Pay 17.6 CAD Hourly Plan Learn more about SNDL

The Customer Experience Representative is responsible for providing exceptional service, educating customers on cannabis products, and managing daily retail operations. They must also ensure compliance with all cannabis regulations and maintain store inventory.

Candidates must possess strong communication skills and a customer-first attitude, with previous retail or hospitality experience considered an asset. A valid cannabis selling certification is required, along with the ability to meet physical demands and pass a criminal record check.

• Career growth • Internal promotion opportunities • Product training • Employee product discounts • Flexible scheduling • Employee & Family Assistance Program • Mental health support • Wellness support • Financial support • Health insurance • Dental insurance • Prescription drug coverage • Paid vacation

• Service à la clientèleSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Retail sales
• Cannabis education
• POS operation
• Inventory management
• Communication skills
• ID verification
• Compliance
• Product recommendations
• Workplace Inclusivity
• Cannabis Regulations
• Issuing Receipts
• Willingness To Learn
• Contraband Detection And Control
• Cannabis
• Mental Health
• Customer Service
• Communication
• Family Support
• Selling Techniques
• Innovation
• Medical Prescription
• Retail Sales
• Team Oriented

• Retail
• Customer Service & Support
• Sales
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine