Patient Services Specialist - Part time

We're hiring to fill a current vacancy, join our team at MDO Opticians - St Albert - Village Landing - partners of solis optics, as a Patient Services Specialist! In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment. This position is a part-time role working 20-29 hours per week. Our location is open Monday to Saturday. What You'll Do * Greet and welcome customers, manage customer check-in and check-out * Engage with customers in person, by phone, and via email * Coordinate appointments, prepare prescription printouts * Manage billing and payments for patients, insurers and other third parties * Deliver exceptional customer service to ensure a positive customer experience * Support store operations by performing additional duties as required What You Bring * Previous retail experience is considered an asset * Ability to multi-task and thrive in a fast-paced environment * Proficiency with technology and computers, including MS Office Suite * Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences * A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively How You'll Benefit * Competitive wages and benefits with exceptional optical coverage * Rapid and ongoing growth, providing a consistently challenging and rewarding environment * A workplace culture that fosters collaboration and teamwork * Continuous training and development opportunities to support your career growth Why You Should Join Us solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.

The specialist is responsible for managing customer check-ins, coordinating appointments, and handling billing and payments. They ensure a positive customer experience through exceptional service and support store operations.

Candidates should have proficiency in technology and MS Office, with strong communication and interpersonal skills. Previous retail experience is considered an asset for this fast-paced environment.

• Competitive Wages • Optical Coverage • Training And Development Opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Multi-tasking
• MS Office Suite
• Communication
• Interpersonal Skills
• Billing
• Appointment Coordination
• Retail Operations
• Optics
• Interpersonal Communications
• Medical Prescription
• Microsoft Office
• Multitasking
• Teamwork

• Customer Service & Support
• Retail
• Healthcare
• Administrative
• Patient Service Specialist
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

29 heures par semaine