AV Support Technician (Client in Lévis)

Résumé du poste

The technician will ensure the proper functioning of audiovisual systems, perform technical monitoring, and manage webcasts for clients. They will also act as a strategic advisor, documenting work in ticketing tools and providing proactive technical support.

Détails du poste

Agencies: kindly refer to our website on how to proceed. Why Solotech? To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years! Your day will look like this: Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts; Respond to clients' technical needs in a courteous and timely manner to meet their expectations; Develop excellent relationships with clients: Act as a strategic advisor to clients; Ensure customer satisfaction by being proactive to their needs; Listening and understanding customer needs; Re-assign requests to the right channel; Presenting solutions to customers; Document the work done in the ticketing tool; Update customer and Solotech internal documentation in accordance with changes made on site; Make recommendations and execute maintenance and parts replacement; Collaborate with the various stakeholders to ensure the best possible customer service; Find replacement solutions in order to try to make a system functional despite an equipment failure. Your profile: Excellent command of spoken and written French. Intermediate level of English required to read and understand documentation, and to communicate occasionally (in writing or verbally). DEC or DEP (electronics), electronic engineering, television production or equivalent; A minimum of 3 years of relevant experience in a similar position; Knowledge of sound, video projection and lighting equipment at the consumer and commercial level; Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC); Knowledge of networking; Knowledge of the Microsoft Office suite; Must hold a valid driver’s license to support travel between the client’s various locations; Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs). Our offer to you: Competitive compensation and group insurance plan Corporate savings plan with employer contribution Opportunities for training and career advancement Reimbursement of professional and development fees Employee assistance program to ensure personal health and well-being. Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application! Find out more at: www.solotech.com **In this document, the masculine gender is used in the neutral form and refers to both women and men. #LI-DC1

Ce que vous ferez

The technician will ensure the proper functioning of audiovisual systems, perform technical monitoring, and manage webcasts for clients. They will also act as a strategic advisor, documenting work in ticketing tools and providing proactive technical support.

Exigences

Candidates must hold a DEC or DEP in electronics, electronic engineering, or television production, along with at least 3 years of relevant experience. Proficiency in French and intermediate English, along with a valid driver's license and availability for atypical hours, are required.

Avantages

• Competitive compensation • Group insurance plan • Corporate savings plan with employer contribution • Training and career advancement opportunities • Reimbursement of professional and development fees • Employee assistance program

Compétences indiquées

• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Troubleshooting · Souhaitée
• Microsoft Office · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Audiovisual support
• Technical monitoring
• Webcasting
• Customer service
• Strategic advising
• Ticketing systems
• Equipment maintenance
• Home automation
• Videoconferencing
• Digital audio processing
• Networking
• Microsoft Office
• Troubleshooting
• Technical documentation
• Sound systems
• Video projection
• Crestron (A/V Systems)
• Polycom (Video Conferencing)
• Television Production
• Zoom (Video Conferencing Tool)
• Valid Driver's License
• Customer Service
• Digital Audio
• Electronic Engineering
• Electronics
• Employee Assistance Programs
• English Language
• French Language
• Home Automation
• Internal Documentation
• Personal Health Records
• Systems Integration
• Video Conferencing
• Webcast

Domaines d’emploi

• Technology
• Customer Service & Support
• Engineering
• Sales
• Technical Client Manager
• Audio / Visual Technician
• Broadcasting and Audio-visual Technicians
• Audio and Video Technicians