Remote Hotel Reservations & Guest Sales Specialist (1) - 20812

Position: Remote Hotel Reservations & Guest Sales Specialist Location: Remote Employment Type: Full-Time Compensation: Base Pay + Uncapped Sales Commissions Minimum wage hourly (as low as $7.25/hour depending on the state), with the potential to earn around $20-$30/hour total based on performance. About The Company Our client, owns and manage a growing portfolio of unique boutique hotels across the United States. They currently oversee 6 boutique properties with 2 additional locations closing soon. Our client is actively building a world-class, centralized reservations team dedicated to delivering unforgettable guest experiences while driving commercial performance through thoughtful, value-add upselling. About The Role As a Remote Hotel Reservations & Guest Sales Specialist, you will serve as the primary voice and first point of contact for guests calling our boutique hotel portfolio. Balancing premium customer service with consultative sales, you will guide guests through their booking journey, answer stay-related inquiries, and proactively recommend curated upgrades and add-on experiences that elevate their stay. This role is ideal for a persuasive, service-oriented professional who thrives in a fast-paced environment and wants to maximize their earning potential through performance commissions. Key Responsibilities Inbound Reservations & Inquiries: Handle inbound calls across our entire boutique portfolio, assisting guests with new bookings, modifications, and general inquiries with warmth and efficiency. Revenue Generation & Upselling: Proactively present and sell high-value add-ons, amenities, and packages to meet and exceed monthly sales targets. Upsell Offerings Include: Early Check-In, Late Check-Out, Premium Room Upgrades, Wine & Champagne Packages, Romance Packages, and Special Occasion amenities. Guest Experience & Support: Provide top-tier pre-arrival and active-stay customer support, addressing guest concerns professionally and ensuring complete satisfaction. Operational Accuracy: Maintain precise reservation details, guest preferences, and records in our property systems while collaborating closely with hotel management teams. Qualifications & Skills Minimum Requirements Communication: Native/fluent English with exceptional verbal and written communication skills. Environment: Quiet home office workspace equipped with a reliable, high-speed internet connection. Attributes: Self-motivated, energetic, detail-oriented, and highly comfortable conducting phone sales throughout the day. Availability: Full-time schedule with flexibility to work weekends and holidays as required by hotel booking volume. Preferred Experience Prior experience in hotel/hospitality, call center operations, or telephone sales. Proven track record in upselling, conversion, or performance-driven sales. Familiarity with hotel reservation systems (PMS) or CRMs (full training provided). Compensation & Benefits Earning Potential: Base Pay (Minimum Wage) + Uncapped Sales Commissions. Work Flexibility: 100% Fully Remote. Growth: Opportunity to advance as our portfolio continues its rapid national expansion. Training & Culture: Comprehensive paid training, a supportive team environment, and direct involvement with an expanding boutique brand. What Success Looks Like Consistently converting inbound calls into completed reservations. Driving strong revenue margins by meeting and exceeding monthly upsell commission benchmarks. Maintaining consistently high guest satisfaction scores and representational excellence.

Handle inbound reservation calls for a boutique hotel portfolio and provide high-tier guest support. Drive revenue by proactively upselling room upgrades, amenities, and special packages to guests.

Requires native or fluent English and a quiet home office with high-speed internet. Candidates should be self-motivated and available to work full-time, including weekends and holidays.

• Uncapped Sales Commissions • Paid Training • Remote Work Flexibility • Career Growth Opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Inbound Sales
• Upselling
• Customer Service
• Hotel Reservations
• Consultative Selling
• Verbal Communication
• Written Communication
• Property Management Systems
• CRM
• Guest Relations

• Hospitality
• Sales
• Customer Service & Support

Expérience minimale

0+ ans

Postuler avant le

17 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Greater Montreal Metropolitan Area

Niveau d’expérience

Entry level