Senior Business Systems Engineer - SAP SD/CS

IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS) Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote) The IT Business Systems Analyst / Senior IT Business Systems Analyst is responsible for supporting and optimizing SAP Sales & Distribution (SD) and Customer Service (CS) solutions that enable critical business operations. This role partners with business stakeholders and IT teams to implement system enhancements, resolve complex issues, improve business processes, and support SAP projects from design through deployment. Responsibilities: Support SAP SD/CS business processes through incident resolution, service requests, and system enhancements Analyze business requirements and design SAP solutions aligned with operational needs Lead or support SAP implementation projects, upgrades, and change requests Perform root cause analysis and resolve complex Level 3 support issues Collaborate with Solution Architects and cross-functional IT teams to deliver scalable solutions Participate in business process design, testing, data migration, and user acceptance testing Support regression testing and system validation activities Ensure compliance with governance, risk, compliance (GRC), validation, and regulatory requirements Train business users and provide post-go-live support during hypercare activities Identify opportunities to improve business processes through SAP best practices and new technologies Contribute to documentation, process improvements, and continuous optimization initiatives More about you: Bachelor's or Master's degree in Information Technology, Computer Science, Business, or related field required Experience supporting SAP SD and Customer Service (CS) modules Experience participating in full SAP implementation lifecycles and enhancement projects Knowledge of Agile and Waterfall project methodologies Strong understanding of SAP ERP, S/4HANA concepts, and business process design Experience with system testing, data migration, and solution validation Strong analytical, troubleshooting, and problem-solving skills Excellent communication and stakeholder management abilities Experience with Jira, SharePoint, Solution Manager, and Microsoft Office preferred SAP certification, ITIL certification, Agile certification, or medical device industry experience is a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. What we offer: Exciting and challenging work environment Collaborative culture Opportunities for continuous self-improvement Opportunities for flexible hybrid model work environment A company that values diversity and inclusion Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions Mentorship program and career development plans This role's pay range is between $91,200/yr - $114,000/yr. This role is also bonus eligible. Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

The role involves supporting and optimizing SAP Sales & Distribution and Customer Service solutions, partnering with stakeholders to implement enhancements and resolve issues. Responsibilities include leading SAP projects, performing root cause analysis, and ensuring compliance with regulatory requirements.

Candidates should have a Bachelor's or Master's degree in a related field and experience with SAP SD and CS modules. Knowledge of Agile and Waterfall methodologies, along with strong analytical and problem-solving skills, is also required.

• Wellness Benefit • Paramedical • Competitive Compensation • Variable Component • Employer Match on Pension Contributions • Mentorship Program • Career Development Plans

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• SAP SD
• Customer Service
• Business Process Design
• Analytical Skills
• Troubleshooting
• Problem Solving
• Communication
• Stakeholder Management
• Agile
• Waterfall
• Data Migration
• Solution Validation
• Jira
• SharePoint
• Solution Manager
• Microsoft Office

• Technology
• Software
• Consulting
• Customer Service & Support
• Data & Analytics

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine