Inside Sales Representative

Reporting to the Director of Sales, the Inside Sales Representative provides excellent service to internal and external customers, supports the sales team, processes orders and payments, and maintains accurate data in our ERP and CRM systems. The role also provides customer service backup as needed and develops relationships with small and medium-sized customers by promoting SOPREMA products and services. THE CHALLENGES WE HAVE FOR YOU Answering various incoming calls from clients; Entering orders into the system; Prioritizing and following up orders (deliveries and returns); Working proactively and constantly looking for solutions; Working closely with Sales representatives; Communicating information within the representative’s domain; Participating in electronic filing and archiving; Engaging with our CRM software to share information in a timely manner and participate in data excellence. Occasional outside customer visits (sales and architectural) to continually develop themselves within the role Performing any other related duties as assigned. THE SKILLS WE ARE LOOKING FOR Your Education : College certificate in sales and or administration or equivalent experience 1 to 3 years of experience relevant to the field of employment will be considered Your knowledge : Good command of computer tools (Office Suite, Excel, Word, Salesforce ...); Bilingual (English – French), an asset but not mandatory Your skills and attitude : Excellent customer service skills; Excellent written and oral communication skills; Attention to Detail; Dynamism, organization and management of priorities; Appreciate teamwork; Open-mindedness, adaptability.

The Inside Sales Representative supports the sales team by processing orders, managing payments, and maintaining accurate data in ERP and CRM systems. They are also responsible for providing excellent customer service and developing relationships with small to medium-sized customers.

Candidates should have a college certificate in sales or administration and 1 to 3 years of relevant experience. Proficiency in Office Suite and Salesforce is required, with bilingualism in English and French considered an asset.

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• written communicationSouhaitée
• Microsoft ExcelSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft WordSouhaitée
• Microsoft Office SuiteSouhaitée
• SalesforceSouhaitée
• Priority ManagementSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Processing
• CRM Software
• Salesforce
• Microsoft Office Suite
• Excel
• Word
• Written Communication
• Oral Communication
• Priority Management
• Teamwork
• Data Entry
• Bilingualism
• Relationship Management
• Electronic Filing

• Sales
• Customer Service & Support
• Administrative
• Construction
• Manufacturing

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

30 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable