Dealer Parts Specialist

Résumé du poste

The Dealer Parts Specialist manages day-to-day parts requests, including quoting, order processing, and warranty coordination for the dealer network. They also collaborate with internal departments like production and logistics to ensure accurate and timely delivery of parts.

Détails du poste

Why We’re More Than Trailers For 45 years, Southland Trailers has been building more than trailers — we’ve been building a company where people come first. Today, we’re one of Canada’s largest trailer manufacturers with 560+ team members and a simple operating philosophy: people first, processes second, products third. We believe in hard work, open communication, a positive attitude, continuous improvement, and leading with humility and respect. Using LEAN manufacturing and modern technology, we design and build high-quality trailers while constantly finding better ways to work. At Southland, you’ll find a collaborative, hands-on environment where ideas are welcomed, initiative is valued, and your work makes a real impact. If you’re driven, curious, and want to grow with a company that’s going places — you’ll fit right in. As a Dealer Parts Specialist, you will be a key point of contact for Southland’s dealer network. You will manage day-to-day parts requests, prepare accurate quotes and orders, coordinate warranty and stocked or manufactured parts, and keep dealers informed from the first request through delivery. This role is a strong fit for someone who enjoys building customer relationships, solving problems, staying organized, and working across departments to deliver quality service while supporting profitable growth. What You’ll Do Own communication and follow-up for assigned dealer accounts, including quotes, parts identification, order updates, backorders, warranty requirements, and issue resolution. Respond to dealer requests clearly and promptly. Create accurate quotes and sales orders, confirming part numbers, quantities, pricing, inventory, shipping information, and customer requirements before release. Prepare proforma invoices, picklists, packing slips, final invoices, and cross-border shipping documentation, including accurate HS codes when required. Complete final dealer invoicing within one hour of receiving completed shipping paperwork. Monitor open orders and backorders, communicate delays early, and coordinate with internal teams to support committed delivery dates. Coordinate stocked and manufactured part requirements, including Work Order release and follow-up with Scheduling, Purchasing, Production, Paint, Warehouse, Shipping, and Logistics. Keep dealer contact cards and the dealer network spreadsheet accurate and current. Identify additional parts opportunities and promote relevant products to help the Dealer Parts team achieve its annual sales growth target. Use cost, quality, delivery, sales, margin, backlog, and warranty information to support better daily decisions and continuous improvement. What You Bring Experience in parts, customer service, inside sales, order processing, warranty administration, or a related role is an asset. Strong written and verbal communication skills, with a professional and customer-focused approach. Excellent organization and priority-management skills in a fast-moving environment. Strong attention to detail when working with pricing, part numbers, orders, invoices, and shipping documentation. Confidence using ERP systems, Microsoft Office, spreadsheets, and other business software. The ability to investigate problems, coordinate across departments, and know when to escalate. Knowledge of trailer parts, shipping and logistics, cross-border documentation, or HS codes is an asset; training will be provided where needed. You’ll Be a Great Fit If You Build trust through consistent communication and reliable follow-through. Stay composed and solution-focused when priorities change or a customer needs urgent support. Balance the customer’s needs with quality, delivery, company processes, and profitable growth. Enjoy taking ownership, working collaboratively, and improving how work gets done. Demonstrate Southland’s core values in your everyday decisions and interactions. You Might Not Be a Great Fit If You Prefer to hand off customer issues instead of seeing them through to resolution. Struggle to stay organized when managing multiple quotes, orders, follow-ups, and deadlines. Are uncomfortable working with detailed documentation, pricing, or performance targets. Wait for problems to escalate before communicating delays or asking for support. Why You’ll Love Working Here At Southland Trailers, we build big things — and we back the people who build them. • Strong Pay with regular performance reviews — because effort should be rewarded • Real Growth — training, development, and advancement opportunities that actually lead somewhere • Compressed Workweek — for better work life balance • A Culture That Has Fun — Social Club events like wing nights, hockey games, family events, BBQs, bowling, and more • Benefits That Matter — comprehensive coverage for you and your family • RRSP Matching — future you will thank you • Hot Food On Site — fresh breakfast, lunch, and snacks in our in-house cafeterias • Stable, Growing Company — 45+ years in business and still expanding • Certified Living Wage Employer and named one of HRDC’s Best Places to Work (2024 & 2025) How to Apply Think you’ve got what it takes? Send us your resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted. By applying, you consent to Southland Trailers contacting you via the phone number and email address provided. Southland Trailers is an equal opportunity employer. We are committed to building an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request.

Ce que vous ferez

The Dealer Parts Specialist manages day-to-day parts requests, including quoting, order processing, and warranty coordination for the dealer network. They also collaborate with internal departments like production and logistics to ensure accurate and timely delivery of parts.

Exigences

Candidates should have experience in parts, customer service, or order processing along with strong organizational and communication skills. Proficiency in ERP systems and business software is required, while knowledge of trailer parts and shipping documentation is considered an asset.

Avantages

• Comprehensive health coverage • RRSP matching • On-site hot food • Compressed workweek • Social club events

Compétences indiquées

• Service à la clientèle · Souhaitée
• ERP systems · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Analyse de données · Souhaitée
• Communication · Souhaitée
• Logistique · Souhaitée
• Microsoft Office · Souhaitée
• Gestion des stocks · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Order processing
• Warranty administration
• Inside sales
• ERP systems
• Microsoft Office
• Inventory management
• Logistics
• Shipping documentation
• Problem solving
• Communication
• Attention to detail
• Organization
• Data analysis
• Relationship building
• Inside Sales
• Curiosity
• Follow Through
• Positivity
• Business Software
• Spreadsheets
• Customer Service
• Continuous Improvement Process
• Training And Development
• Customer Relationship Building
• Sales
• Warehousing
• Humility
• Invoicing
• Lean Manufacturing
• Order Processing
• Performance Review
• Profitable Growth
• Purchasing
• Relationship Building
• Verbal Communication Skills
• Scheduling
• Prioritization
• Solutions Focused
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Manufacturing
• Logistics
• Sales
• Administrative
• Parts Specialist
• Shop Sales Assistants
• Parts Salespersons