Senior Deskside Analyst / Desktop Support Analyst

SSCL is seeking an experienced Senior Deskside Analyst / Desktop Support Analyst to provide onsite and remote technical support in a professional enterprise environment. The successful candidate will troubleshoot hardware, software, network, user-access, and endpoint-security issues while supporting desktops, laptops, Microsoft technologies, and other workplace systems. This role is ideal for a technically skilled professional with strong troubleshooting, communication, and customer-service abilities. Responsibilities Provide onsite, deskside, and remote technical support to end users. Troubleshoot hardware, software, Microsoft 365, network, VPN, printer, peripheral, and user-access issues. Install, configure, deploy, and maintain desktops, laptops, mobile devices, and approved applications. Manage incidents and service requests through IT ticketing systems. Support Active Directory, user accounts, authentication, permissions, and endpoint security. Assist with device deployments, system upgrades, software updates, and technology rollouts. Maintain accurate technical documentation and resolution records. Escalate complex technical and cybersecurity issues when required. Qualifications Minimum 2 years of relevant experience in deskside support, desktop support, technical support, or a related IT role. Post-secondary education or training in Information Technology, Computer Science, Cybersecurity, Computer Systems, or a related field, or an equivalent combination of relevant education, certifications, and experience. Hands-on experience with Windows, Microsoft 365, Active Directory, TCP/IP, VPNs, wireless networks, and IT ticketing systems. Knowledge of cybersecurity, endpoint protection, identity and access management, and security-incident escalation. Relevant IT, cybersecurity, or ITIL certifications are considered an asset. Strong troubleshooting, communication, organizational, and customer-service skills. How to Apply Interested candidates should submit a current résumé highlighting their relevant education, certifications, technical skills, and professional experience to [email protected]. SSCL is committed to providing equal employment opportunities and welcomes applications from qualified candidates. Only candidates selected for further consideration will be contacted.

The Senior Deskside Analyst will provide onsite, deskside, and remote technical support to end users, troubleshooting various hardware and software issues. They will also manage incidents and service requests through IT ticketing systems and assist with device deployments and system upgrades.

Candidates should have a minimum of 2 years of relevant experience in deskside or desktop support and post-secondary education in a related field. Hands-on experience with Microsoft technologies and strong troubleshooting skills are essential.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Troubleshooting
• Communication
• Customer Service
• Windows
• Microsoft 365
• Active Directory
• TCP/IP
• VPN
• Wireless Networks
• Cybersecurity
• Endpoint Protection
• Identity Management
• ITIL
• Documentation
• Incident Management

Formation minimale

Certificat de métier

Expérience minimale

2+ ans

Postuler avant le

13 août 2026