Entry Level Customer Service (WFH)

Make an Impact While Building Your Career For more than 60 years, our organization has focused on helping working families better understand and access supplemental benefit programs designed to provide additional financial protection. We work with thousands of unions, associations, and member groups, supporting individuals from a wide range of professions and backgrounds. Our goal is to make the benefits process easier to understand while providing members with knowledgeable, dependable service. Just as importantly, we invest in our team. Through structured training, ongoing mentorship, and professional development, individuals have the opportunity to strengthen their skills, take on greater responsibilities, and pursue long-term leadership opportunities. What You’ll Be Doing This remote position combines client support, appointment coordination, benefit education, and relationship building. Your responsibilities will include: Connect with members who have requested information about available benefit programs Manage inbound and outbound client communication Schedule and conduct virtual appointments Ask questions to better understand each member’s needs and priorities Explain benefit options and answer questions in a clear, professional manner Guide clients through applications, forms, and required documentation Maintain accurate digital records and complete quality-control reviews Follow up with members to provide continued assistance Participate in ongoing training and professional development Collaborate with team members and leadership to achieve individual and team objectives You’ll receive guidance from experienced team leaders as you become comfortable with the systems, client process, and responsibilities of the position. What We’re Looking For We’re interested in individuals who are: Confident and professional communicators Friendly, patient, and comfortable working directly with people Strong listeners who can understand and respond to client needs Organized and attentive to detail Dependable with strong follow-through Comfortable using computers and virtual communication platforms Self-motivated and productive in a remote work environment Open to coaching, feedback, and continued learning Interested in professional development and future leadership opportunities Experienced in customer service or sales is an asset, but previous experience is not required Legally authorized to work in Canada or the United States What You Can Expect 100% remote work environment Flexible scheduling Comprehensive training provided Ongoing mentorship and coaching Benefits available following qualifying training and onboarding requirements Opportunities for performance-based advancement Leadership and professional development programs Recognition and incentive opportunities for qualifying team members Company-sponsored travel incentives, with previous destinations including the Bahamas, Cancun, and Las Vegas A supportive, team-focused environment where individual growth and client service are valued If you’re motivated, enjoy helping people, and want an opportunity where you can develop professionally while making a meaningful difference for families, we encourage you to apply.

The role involves managing client communication, scheduling virtual appointments, and educating members on benefit programs. Responsibilities also include maintaining accurate digital records and collaborating with team members to achieve objectives.

Candidates should be confident, professional communicators who are organized and comfortable with virtual platforms. While previous experience in customer service or sales is an asset, it is not required for this entry-level position.

• Comprehensive training • Ongoing mentorship • Coaching • Performance-based advancement • Leadership development programs • Recognition and incentive opportunities • Company-sponsored travel incentives

• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• Souci du détailSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Appointment coordination
• Benefit education
• Relationship building
• Active listening
• Organization
• Attention to detail
• Computer literacy
• Virtual communication
• Self-motivation
• Sales
• Professionalism
• Follow Through
• Self-Motivation
• Customer Service
• Training And Development
• Leadership
• Mentorship
• Employee Onboarding
• Online Communication
• Relationship Building
• Coaching
• Coordinating
• Quality Control

• Customer Service & Support
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Postuler avant le

17 nov. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, CA