Customer Service Specialist

Sparkbit360 is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Customer Service, Customer Support, and Issue Resolution to keep handoff quality, decision traceability, and owner visibility visible from intake through handoff. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Core Responsibilities Maintain assigned customer service specialist work in Canada using Customer Service, Customer Communication, and Service Recovery so handoff quality remains traceable. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Review incoming information with Customer Support, Customer Experience, and Ticket Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Track open actions through Issue Resolution, Customer-Focused, Service-Focused, Specialized-Execution, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations while keeping decision traceability, ownership, and deadlines visible. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Document decisions and handoffs with Customer Communication, Service Recovery, and Customer-Focused, Service-Focused, Specialized-Execution Documentation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Use Customer Experience, Ticket Management, and Customer Service to support quality; escalate exceptions whenever owner visibility cannot be confirmed from the available record. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Specialist role means Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer-Focused, Service-Focused, Specialized-Execution, and Issue Resolution reinforce handoff quality, decision traceability, and owner visibility; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Role Fit Practical ability with Customer Service, Customer Support, and Service Recovery in a remote Canada workflow. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Clear written communication using Customer Communication and Customer Experience when documenting ownership, status, and next actions. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Comfort applying Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer-Focused, Service-Focused, Specialized-Execution Documentation while maintaining accurate records for Sparkbit360. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Sound judgment around Issue Resolution, Customer-Focused, Service-Focused, Specialized-Execution, and Customer Service, including when a Canada workflow item requires escalation. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Specialist at Sparkbit360, remote execution is complete when customer-focused, service-focused, specialized-execution documentation, service recovery, and customer communication leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role.

The specialist is responsible for managing customer service workflows in Canada, ensuring handoff quality, decision traceability, and owner visibility. This includes reviewing incoming information, tracking open actions, and documenting decisions to ensure seamless teammate transitions.

Candidates must have practical ability in customer service, support, and service recovery within a remote environment. Strong written communication skills and sound judgment regarding issue resolution and escalation are required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Customer Support
• Issue Resolution
• Account Review
• Service Recovery
• Customer Communication
• Ticket Management
• Customer Experience
• Documentation
• Written Communication

• Customer Service & Support
• Administrative
• Marketing

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate