Regional Support Manager - Western Canada

Résumé du poste

The Regional Support Manager provides hands-on leadership to Centre Managers to drive financial performance and operational excellence across multiple locations. They act as the key link between centres and the leadership team to ensure alignment with company vision, guest service standards, and strategic business plans.

Détails du poste

Are you a strong leader with a passion for operational excellence and team development? Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact? We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams. This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required. The What... In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success. This role is regional and requires frequent travel to bowling centres within your set region. Here’s some of what you can expect as part of the role… Drive regional financial performance and ensure revenue, expense, and profitability targets are met Monitor key commercial metrics and support Centre Managers in addressing underperformance Review and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where needed Support operational alignment with strategic objectives and implement annual Business Plans for each centre Evaluate centre performance using KPIs, audit reports, and business plan results Collaborate with Marketing to track ROI and optimize local marketing spend Ensure each centre maintains an up-to-date Sales Superiority Planner Promote exceptional guest service standards and monitor performance via mystery shops and guest feedback Investigate guest complaints and ensure actionable resolutions are implemented Oversee call performance metrics and ensure standards align with company average Lead recruitment, coaching, and performance development of Centre Management teams Conduct regular performance reviews and ensure training initiatives improve team capability and guest experience The Who… The be a successful Regional Support Manager, you’ll have: 5-7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management Strong leadership and coaching abilities with a proven track record of building high-performing teams Exceptional guest service skills with a focus on delivering outstanding customer experiences Excellent communication, interpersonal, and relationship-building skills across all levels Proactive, organized, and able to manage multiple priorities in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems Valid driver’s license and access to reliable transportation Education in hospitality or related field preferred; franchise brand certification is an asset Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites. If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.

Ce que vous ferez

The Regional Support Manager provides hands-on leadership to Centre Managers to drive financial performance and operational excellence across multiple locations. They act as the key link between centres and the leadership team to ensure alignment with company vision, guest service standards, and strategic business plans.

Exigences

Candidates must have 5-7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management. Strong leadership, coaching abilities, and a valid driver's license are required to manage performance and travel across the assigned region.

Compétences indiquées

• Recruitment · Souhaitée
• Operational Excellence · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Coaching · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational excellence
• Team development
• Leadership
• Financial performance
• P&L management
• Strategic planning
• KPI analysis
• Guest service
• Recruitment
• Coaching
• Performance management
• Relationship building
• Communication
• Microsoft Office
• POS systems

Domaines d’emploi

• Management & Leadership
• Hospitality
• Food & Beverage
• Sales
• Customer Service & Support