Pet Parent Experience Associate

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. What Makes You A Great Fit * Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities * Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences * Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations What You’ll Do * Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out * Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency * Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care * Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment * Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit The Perks of the Pack * $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance * Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets * Health, Dental, and Vision with a generous employer contribution; HSA available * 401(k) with company match * Generous PTO, and up to 12 weeks paid parental leave * Free Sploot-branded FIGS scrubs, snacks, and regular team events At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be. According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce. #LI-Onsite

The Pet Parent Experience Associate serves as the primary point of contact for clients, managing clinic schedules and ensuring a welcoming experience from check-in to check-out. They collaborate with veterinary staff to support high-quality patient care while maintaining professional composure in fast-paced situations.

Candidates must have prior experience in a veterinary clinic or animal care setting. A demonstrated ability to deliver high-quality, client-centered service is required.

• 401(k) Retirement Plan • Medical Insurance • Dental Insurance • Vision Insurance • HSA Options • Paid Time Off • Paid Parental Leave • Pet Care Discounts • On-shift Meals And Snacks • Team Events • Company Apparel

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Support
• Schedule Management
• Veterinary Clinic Operations
• Animal Care
• Customer Service
• Problem-solving
• Communication
• Interpersonal Skills
• Team Collaboration
• Empathy
• Clinic Coordination

• Healthcare
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine