Department Sales Manager Apparel

What You'll Do; As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers. Drive Sales and Provide Exceptional Customer Service Ensure associates meet our customer experience expectations. Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments. Have the right number of staff at all times through effective scheduling. Confirm staff are fully trained on customer service, selling skills as well as product knowledge. Hold huddles x 2 with staff and participate in weekly meetings with the store management team. Continually motivate staff through recognition programs, sales contests and customer compliments. Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences. Product, Presentation & Inventory Management Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner. Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage. Ensures accuracy and timely completion of price changes and price identification in the designated area. Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales. Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements. Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor. Handle special order follow-up, i.e. vendor and customer contact. Training & Compliance Understand Learning Management System (LMS) training requirements and participate in LMS courses. Assist in product training for associates in the department and help conduct in-store product training meetings. Assist in ensuring compliance and execution of company customer service and sales training programs. Attend vendor clinics for products related to the department(s). Ensure all Policies & Procedures (P&P’s) are followed in the department. People & Staffing Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress. Assist in product training for associates in the department and help conduct in-store product training meetings. Participate in annual performance evaluations for department associates. Lead informative and motivational daily huddles. Operations (Pricing & Promotion, Clean Store) Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures. Walk the floor regularly to manage the floor for daily MOD responsibilities. Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures. What You'll Bring; 1-3 years of experience in a Fashion retail environment or equivalent relevant experience 1-3 years of clothing/ apparel merchandising is required Previous management experience would be an asset Affinity for luxury sport apparel and an interest in golf Strong communication skills and sound judgment Prior clothing merchandising and stock planning responsibility required. Ability to execute company standards successfully. Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs. Creative, innovative, energetic, and enthusiastic Work Hours; Flex schedule - some weekends and evenings. Work varied shifts, including weekends and holidays. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

The Department Sales Manager is responsible for driving sales through effective visual merchandising, staff leadership, and ensuring an exceptional customer experience. They oversee daily operations, including inventory management, staff scheduling, and maintaining store standards.

Candidates must have 1-3 years of experience in fashion retail or apparel merchandising, with previous management experience considered an asset. Strong communication skills, sound judgment, and an affinity for luxury sport apparel are required.

• Service à la clientèleSouhaitée
• Manipulation d’argentSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Management
• Visual Merchandising
• Sales Leadership
• Customer Service
• Inventory Management
• Staff Training
• Scheduling
• Performance Evaluation
• Loss Prevention
• Cash Handling
• Communication Skills
• Product Knowledge
• Fashion Merchandising
• Operations Management
• Conflict Resolution
• Empathy
• Energetic
• Fashion Retail
• Planning
• Motivational Skills
• Artificial Intelligence
• Management
• Communication
• Learning Management Systems
• Sales
• Selling Techniques
• Innovation
• Interpersonal Communications
• Merchandising
• Operations
• Performance Review
• Sales Training
• Enthusiasm

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Sports & Recreation
• Apparel Department Manager
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Postuler avant le

25 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine