Clerk, Patient Scheduling - Medical Imaging

Medical Imaging St. Joseph's Hospital - London, ON Full Time Salary Range: $29.76 - $35.00 /hour As a member of the Medical Imaging Team, which includes the Breast Care Centre, the Booking Clerk is responsible to maintain an accurate and smooth schedule for patient appointments, and act as a liaison between the referral physician, physician office and the staff of the Diagnostic Imaging Centre. This position acts as the key contact and resource for all patient/physician inquiries/concerns. With a strong focus on customer service, the Booking Clerk possesses exceptional interpersonal, communication and critical thinking skills that enable you to effectively schedule and reschedule appointments and provide test preparation information to the patient and referring offices. Professionalism and courteousness are maintained at all times when dealing with patients/physician offices and staff. Essential Qualifications Certificate in Medical Office Administration Medical Terminology certificate 2-3 years' experience in a medical office environment Experience with Cerner patient care system Customer service experience with preadmission and electronic appointment scheduling processes Demonstrated computer experience with an intermediate level of knowledge in Microsoft Word and Basic level of Excel, along with experience with Outlook Accurate keyboarding and spelling skills of a minimum of 30 wpm Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA Strong interpersonal skills with a proven track record in dealing with patients in a clinic setting as well as professional attitude towards assisting internal and/or external customers Demonstrated ability to work effectively in a team environment with frequent interruptions Demonstrated ability to multitask Demonstrated ability to be self-directed Ability to communicate effectively Excellent organizational and problem-solving skills with the ability to establish and balance competing priorities in a challenging and changing work environment Preferred Qualifications Experience with Cerner patient care systems, specifically scheduling and registration components Proficiency in French would be an asset Experience working in a Medical Imaging environment Teaching and Research St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties Immunization Requirements Provide vaccination records or proof of immunity against measles, mumps rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza. Provide documentation of the Tuberculosis skin testing

The Booking Clerk maintains accurate patient appointment schedules and acts as a primary liaison between referring physicians and the Diagnostic Imaging Centre. The role focuses on providing exceptional customer service, managing inquiries, and delivering test preparation information to patients.

Candidates must have a certificate in Medical Office Administration, a Medical Terminology certificate, and 2-3 years of experience in a medical office. Proficiency in Cerner, Microsoft Office, and a minimum keyboarding speed of 30 wpm are required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient Scheduling
• Medical Terminology
• Cerner Patient Care System
• Customer Service
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Keyboarding
• Interpersonal Communication
• Critical Thinking
• Multitasking
• Problem Solving
• Organizational Skills
• Medical Office Administration
• French Proficiency

• Healthcare
• Administrative
• Customer Service & Support

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level