IT Support Specialist

💡 Passionate about solving IT problems and helping users succeed? We're hiring a Level 1 / Level 1.5 IT Support Specialist to join a growing organization in Vaughan, Ontario. This is an excellent opportunity for someone early in their IT career who enjoys hands-on technical support, troubleshooting user issues, and working across desktop, application, and systems support in a collaborative environment. You'll be the first point of contact for end users, helping keep technology running smoothly while gaining exposure to a wide range of business systems and IT infrastructure. 💻 Who You Are You're a customer-focused IT professional who enjoys troubleshooting technical issues and providing exceptional support to end users. You communicate clearly, stay calm under pressure, and enjoy learning new technologies. You're someone who takes initiative, enjoys problem solving, and is excited to grow your career in IT while working alongside an experienced team. 📍 Work Type Location: Vaughan, ON (Fully On-site – 5 days a week in office) Vacancy Type: This role reflects an existing vacancy 🎯 What You’ll Do Provide Level 1 / Level 1.5 technical support for desktops, laptops, software, and business applications Troubleshoot hardware, software, printer, and peripheral issues Support Microsoft Windows 10/11 and Microsoft 365 applications Perform Active Directory user administration including account creation, password resets, and access management Support users working remotely through Remote Desktop Services (RDS) Assist with administration and support of business applications, including CRM, LMS, and operational software Configure and deploy computers, monitors, phones, and other end-user equipment Support VOIP phone setup and troubleshooting Document incidents, resolutions, and technical procedures within the ticketing system Escalate complex technical issues to senior IT team members when required Participate in ongoing IT initiatives and continuous improvement projects Deliver friendly, professional support while maintaining a high level of customer service ⭐ What We’re Looking For 1–3 years of experience in an IT Help Desk, Desktop Support, or Technical Support role Experience supporting Windows 10/11 in a business environment Working knowledge of Microsoft 365 Basic experience with Active Directory administration Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Organized, dependable, and able to manage multiple priorities Nice to Have: Exposure to CRM, LMS, or other enterprise applications Basic networking knowledge Experience supporting Remote Desktop Services (RDS) VOIP phone support experience Basic scripting experience (PowerShell, Python, or JavaScript) Experience with ticketing systems CompTIA A+ or similar certification 🔥 What Makes This Role Exciting Diverse technical exposure across desktop support, applications, networking, and systems Opportunity to grow your technical skill set while learning from an experienced IT team Stable, full-time permanent opportunity with long-term career growth Collaborative team environment where you'll make a direct impact supporting employees across the organization Salary: $55,000 – $65,000 Comprehensive Benefits Package & Paid Time Off Professional development opportunities Supportive team culture with opportunities for career growth 📩 Ready to Grow Your IT Career? Apply Now! At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we’d love to chat. Know someone who’d be a great fit? Share this posting and help them take the next step in their IT career. ✨ We’re proud to support diversity and inclusion. If you require accommodation during the hiring process, just let us know — we’re happy to help. AI Use Disclosure: STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

Provide Level 1 and 1.5 technical support for hardware, software, and business applications while acting as the first point of contact for end users. Manage user accounts in Active Directory, configure end-user equipment, and document all incidents within the ticketing system.

Requires 1–3 years of experience in an IT Help Desk or Desktop Support role with proficiency in Windows 10/11 and Microsoft 365. Candidates should possess strong troubleshooting skills, excellent communication abilities, and a customer-focused mindset.

• Comprehensive Benefits Package • Paid Time Off • Professional Development Opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Troubleshooting
• Windows 10/11
• Microsoft 365
• Active Directory
• Remote Desktop Services
• Hardware Support
• Software Support
• VOIP Phone Support
• Ticketing Systems
• Customer Service
• Communication
• Problem Solving
• Computer Deployment
• Peripheral Support
• Hardware Troubleshooting
• Technical Procedure Compliance
• Composure
• Technical Issues
• Time Off Management
• Microsoft Windows 10
• IT Infrastructure
• JavaScript (Programming Language)
• Microsoft Windows
• Artificial Intelligence
• Customer Relationship Management
• Management
• Business Systems
• CompTIA A+
• Continuous Improvement Process
• Learning Management Systems
• Desktop Support
• Help Desk Support
• Issue Tracking
• Python (Programming Language)
• Phone Support
• Windows PowerShell
• Proactivity
• Telecommuting
• Troubleshooting (Problem Solving)
• Scripting
• Calmness Under Pressure

• Technology
• Customer Service & Support
• Software
• IT Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine