Customer Director - Energy

Résumé du poste

The Director of Customer Service & Programs is responsible for establishing and achieving the strategic, operational, and financial objectives for the Winnipeg Energy Business. This role involves leading customer and OEM relationships, managing budgets, and driving continuous improvement initiatives across all engine MRO programs.

Détails du poste

Customer Director – Energy Winnipeg MB CA Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. The Director of Customer Service & Programs is responsible for establishing and achieving the strategic, operational and financial objectives of all Industrial Engine MRO programs for the Winnipeg Energy Business. What You'll do: Participate as a member of the appropriate management team, contributing to strategic planning, budgets, business goals, and organizational outcomes for the Energy business. Lead customer and OEM relationships across assigned Energy programs, ensuring customer requirements, expectations, and performance objectives are understood and effectively communicated across the business. Provide leadership and oversight for customer service, program management, and cross-functional initiatives, removing obstacles and driving improvements in efficiency, quality, customer satisfaction, and profitability. Manage assigned budgets and contribute to business plans, sales forecasts, quotes, projections, business development proposals, and strategic growth initiatives. Lead continuous improvement initiatives across customer programs, identifying opportunities to improve processes, performance, margins, and overall operational effectiveness. Oversee OEM relationships and requirements across Energy products, including license agreements, renewals, offload agreements, KPI performance, communications, and escalations. Lead S&OP processes and program reviews for key Energy products and customer accounts, ensuring performance gaps, customer concerns, and cross-functional actions are clearly identified and resolved. Monitor customer needs, satisfaction, program performance, and profitability, including target margins and estimate-to-invoice variance (EIVA), and develop recommendations to address risks and opportunities. Oversee Energy sales operations, including rental assets, warranty administration, special policies, opportunity capture, lost-sales analysis, and strategies to support market growth and business objectives. Lead and develop the team through hiring, training, career development, performance management, compensation, employee relations, and health and safety, while supporting sales strategies and Level I–III CTA pricing and presentations as applicable. Basic Qualifications University degree in business administration, commerce, engineering; or equivalent 8+ years of experience in customer service/account management in an aerospace environment, or equivalent Leadership experience. Preferred Requirements Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills. Ability to pull data (SA Datacorp) and perform effective analysis / synthesis is a strong asset. Strong negotiation, conflict resolution, and customer service skills. Thorough knowledge of company processes, instructions and export compliance. Working knowledge of products within the market segment. Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. Inclusivity Is Our Standard It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

Ce que vous ferez

The Director of Customer Service & Programs is responsible for establishing and achieving the strategic, operational, and financial objectives for the Winnipeg Energy Business. This role involves leading customer and OEM relationships, managing budgets, and driving continuous improvement initiatives across all engine MRO programs.

Exigences

Candidates must hold a university degree in business administration, commerce, or engineering. A minimum of 8 years of experience in customer service or account management within an aerospace environment is required.

Avantages

• On-the-job training • Advancement opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Leadership · Souhaitée
• Analyse de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Strategic planning
• Account management
• Program management
• Leadership
• Budget management
• Business development
• Continuous improvement
• Negotiation
• Conflict resolution
• Customer service
• Data analysis
• Sales operations
• Performance management
• Operational effectiveness
• Aerospace industry knowledge
• Import/Export Regulatory Compliance
• Sales Strategy
• Sales Forecasting
• Sales Analysis
• Product Knowledge
• Sales and Operations Planning
• Ingenuity
• Employee Relations
• Business Objectives
• Planning
• Account Management
• Business Development
• Business Administration
• Management
• Strategic Planning
• Decision Making
• Customer Service
• Communication
• Conflict Resolution
• Continuous Improvement Process
• Economic Growth
• Performance Management
• Invoicing
• Key Performance Indicators (KPIs)
• Maintenance Repair And Operations (MRO)
• Original Equipment Manufacturer
• Presentations
• Program Management
• Sales Operations
• Process Improvement

Domaines d’emploi

• Management & Leadership
• Energy
• Customer Service & Support
• Engineering
• Manufacturing
• Customer Director
• Director of Customer Service
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers