Front of House Manager

Company Description STK Toronto is a modern steakhouse that blends a high-energy dining room with a chic lounge atmosphere to create a distinctive vibe dining experience. The restaurant combines premium steaks and contemporary cuisine with elevated cocktails, music, and stylish design. Guests enjoy a social, upscale environment that emphasizes hospitality, quality, and attention to detail. Team members at STK Toronto are part of a fast-paced, guest-focused operation that values professionalism, collaboration, and creativity. The venue attracts a diverse clientele looking for both exceptional food and a memorable night out. Role Description The Front of House Manager is responsible for overseeing all front-of-house operations to ensure exceptional guest experiences in a high-volume, upscale environment. This full-time, on-site role is based at STK Toronto in Toronto, ON, and includes managing host, server, and bar teams during service, coordinating reservations and seating, and maintaining smooth communication between front and back of house. The Front of House Manager monitors service standards, resolves guest concerns, supports staff during peak periods, and reinforces brand-specific service guidelines. Additional responsibilities include training and coaching team members, assisting with scheduling, contributing to sales and revenue goals, and supporting special events or private dining. The role requires a strong floor presence, a hands-on approach, and consistent attention to ambiance, cleanliness, and safety. Qualifications Strong Communication skills, including clear verbal communication, active listening, and effective coordination with guests and team members. Excellent Customer Service skills, with a proven ability to create memorable guest experiences, handle feedback professionally, and resolve issues promptly. Solid Food & Beverage knowledge, including familiarity with steakhouse cuisine, wine and cocktail service, and upscale dining standards. Experience in Training and coaching front-of-house staff, including onboarding, performance feedback, and ongoing skills development. Sales-focused mindset, with the ability to drive revenue through upselling, promoting specials, and supporting marketing or event initiatives. Previous front-of-house supervisory or management experience in a restaurant, bar, or hospitality environment, preferably upscale or high-volume. Strong organizational and time-management abilities, with skill in managing multiple priorities during busy service periods. Ability to work evenings, weekends, and holidays as required in restaurant operations, and to stand and move for extended periods. Professional, inclusive leadership style, with a commitment to maintaining a respectful, team-oriented workplace.

The Front of House Manager oversees all front-of-house operations to ensure exceptional guest experiences in a high-volume, upscale environment. Key duties include managing service teams, coordinating reservations, and maintaining seamless communication between the front and back of house.

Candidates must have previous supervisory experience in an upscale or high-volume hospitality environment and strong food and beverage knowledge. The role requires a professional leadership style and the ability to work flexible hours, including evenings and weekends.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Communication
• Customer Service
• Food & Beverage Knowledge
• Staff Training
• Coaching
• Sales
• Upselling
• Hospitality Management
• Organizational Skills
• Time Management
• Leadership
• Conflict Resolution

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Sales

Expérience minimale

2+ ans

Postuler avant le

18 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte