Food & Beverage Shift Lead - Winter 2026/27

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... What can you expect? Sunshine Village is seeking an experienced and enthusiastic Food & Beverage Shift Lead to join our dynamic food and beverage team. This role is essential in providing exceptional service to guests in our restaurants and during banquet events. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to create memorable experiences for our guests. Shift Leads work under the supervision of the F&B Supervisor and Manager, or designate, and closely with all culinary and distribution departments at Sunshine. This job might be right for you if you think you would really enjoy: Guest Service: Providing outstanding guest service, including all duties of a restaurant Server and responding promptly to guest complaints and concerns, supporting other team members, when a Supervisor is unavailable. Greeting guests promptly and courteously, providing menus and drink lists. Taking accurate food and beverage orders, answering any questions and making recommendations as needed. Serving food and drinks promptly, ensuring orders are accurate and meet our quality standards. Dining Experience: Monitoring guest satisfaction, addressing any concerns or special requests in a professional manner. Maintaining knowledge of menu items, including ingredients, preparation methods, and potential allergens. Upselling additional menu items such as appetizers, desserts, and beverages to enhance the dining experience. Table Management: Setting up tables with appropriate settings and ensuring a clean, welcoming environment. Clearing and resetting tables promptly to accommodate new guests. Assisting in maintaining the cleanliness and organization of the dining area. Banquet Service: Assisting with the setup, service, and breakdown of banquet events, ensuring guest needs are met. Following specific instructions for each event, including menu variations and special arrangements. Collaborating with the banquet team to provide seamless and efficient service during events. Team Collaboration: Working closely with kitchen staff and other servers to ensure timely and accurate service. Participating in pre-shift meetings to review daily specials, menu changes, and any special instructions. Supporting colleagues during peak periods and provide assistance as needed to maintain smooth operations. Compliance and Safety: Adhering to all health, safety, and sanitation guidelines, including proper handling of food and beverages. Following all hotel policies and procedures, ensuring compliance with local and state regulations. Monitor and report any maintenance or safety issues to the manager. Administrative and Reporting Responsibilities: Timely and accurate incident and deficiencies reporting. Completing all training documentation. Effective, professional, and responsible cash handling. Empowered to apply discounts to bills and void bills, as reasonable and appropriate under the specific circumstance or direction from a senior F&B leader. Other duties may be requested and assigned from time to time. And you have: Proven experience as a Server in a high-volume restaurant, bar, or hotel environment. Excellent customer service and communication skills. Must be able to communicate effectively in English, both written and verbally. Ability to multitask and work efficiently in a fast-paced environment. Proficiency in using point-of-sale (POS) systems for order taking and payment processing. Flexibility to work evenings, weekends, and holidays as required. Maintain professional conduct when in uniform, on or off-duty, and online. Effectively provide support and assistance to coworkers. Certification in ProServe is required. High school diploma or equivalent; additional certification in hospitality or bartending is a plus. Additional Considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This position works at high altitude and at times, in inclement weather. Prolonged periods of standing, repetitive motions, bending and twisting is required. Some required uniform pieces are provided. Based on operational needs, this position may require working in various Food & Beverage venues across the resort. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

The Shift Lead is responsible for providing exceptional guest service, managing restaurant and banquet operations, and supporting the F&B team. They ensure high-quality service standards, handle cash transactions, and maintain compliance with health and safety regulations.

Candidates must have proven experience as a server in a high-volume environment and possess excellent communication skills. A ProServe certification is required, along with the ability to work in a fast-paced, high-altitude resort setting.

• Staff pass for skiing and riding • Free ski days • Discounts at ski resorts • Staff events • Career development opportunities • Recognition programs • Discounted fitness passes • Yoga • Onsite support • Food and beverage discounts • Retail discounts • Hotel stay discounts

• Systèmes de point de venteSouhaitée
• Service à la clientèleSouhaitée
• Salubrité alimentaireSouhaitée
• Manipulation d’argentSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Mixology
• Point-of-sale systems
• Cash handling
• Table management
• Banquet service
• Communication
• Multitasking
• Food safety
• Sanitation
• Upselling
• Team collaboration
• Training Documentation
• Cash Handling
• Professionalism
• Productivity Improvement
• Bartending
• State Regulations
• Management
• Cleanliness
• Customer Service
• English Language
• Leadership
• Operations
• Payment Processing
• Point Of Sale
• Restaurant Operation
• Greeting Customers
• Customer Complaint Resolution
• Enthusiasm

• Hospitality
• Food & Beverage
• Customer Service & Support
• Management & Leadership
• Beverage Shift Manager
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine