Customer Compliance - Bilingual Claims Specialist

About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”. The Opportunity: Under Sunwing Vacations, we are looking for a Bilingual Claims Specialist to join us in making vacation dreams come true. As the Bilingual Claims Specialist, you will be responsible for responding to and representing Sunwing Vacations Group's interest in small claims (and equivalent) court actions and assisting with larger files in concert with a Sunwing lawyer. The position will report to the Claims & Compliance Director, and will be located in Laval, Quebec. What You’ll Do: Respond to Court Actions in writing and in person where appropriate for the Sunwing Vacations Group. Liaise with various internal departments and third-party travel suppliers to research Court Actions in preparation to file responses with the Court. Attend court/tribunals/mediations as Sunwing Vacations Group's representative and advocate for Court Actions. Assist in-house lawyers and external lawyers with larger claims. Identify trends in Actions and communicate recommendations for changes/enhancements within the broader Sunwing Vacations Group. Keep up to date on all Sunwing Vacations Group guest-facing policies and procedures. What You’ll Need: A university or college degree in a related field. 3 - 5 years of work-related experience TICO certification and knowledge of APPR, OPC requirements, seller-of-travel obligations, and the legal system are assets What We Offer: Hybrid Work Opportunities Great travel perks! Goodlife Corporate Discount Growth opportunities Free Parking Open concept, collaborative workspace Opportunity to give back through our social responsibility initiatives See for yourself! @sunwinglife We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca

The specialist is responsible for representing the company's interests in small claims court and assisting lawyers with larger legal files. This includes researching court actions, attending mediations, and identifying trends to recommend policy enhancements.

Candidates need a university or college degree in a related field and 3 to 5 years of relevant work experience. TICO certification and knowledge of APPR, OPC requirements, and the legal system are considered assets.

• Hybrid Work Opportunities • Travel Perks • Goodlife Corporate Discount • Growth Opportunities • Free Parking • Collaborative Workspace • Social Responsibility Initiatives

• Communication bilingueSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Claims Management
• Legal Representation
• Bilingual Communication
• Court Action Response
• Research
• Mediation
• Compliance
• Advocacy
• Trend Analysis
• Policy Knowledge

• Legal
• Customer Service & Support
• Hospitality
• Administrative

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine