Service Coordinator

Résumé du poste

The Service Coordinator is responsible for directing daily work schedules for Service Technicians to optimize field-level throughput and meet customer service needs. They also monitor KPIs, troubleshoot scheduling conflicts, and ensure all service tasks are finalized accurately to support operational excellence.

Détails du poste

As a key member of the Logistics Team, reporting to the Service Logistics Manager, you will be responsible for proactively directing the daily work schedules of Service Technicians to efficiently meet customer service needs. You’ll be a part of a collaborative team that prioritizes customer satisfaction and operational excellence, where your expertise will support us in meeting our Key Performance Indicators (KPIs) while providing input towards continuous improvement. What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace. What you’ll do: Own the daily planning and scheduling of service activities while leveraging industry leading technology to optimize field-level throughput. Communicate with customers as required, in the planning and scheduling of service appointments. Build positive, collaborative relationships with the logistics team, district management and field staff. Collaborate with internal stakeholders and analyze daily KPIs, identifying gaps and providing solutions supporting the achievement of operational excellence objectives. Monitor the progress and execution of work plans and react in real-time to adjust schedules and maximize field output. Troubleshoot and resolve issues encountered by the Service Technician including routing and scheduling conflicts and activate contingency plans when necessary. Review, manage and report on completed service tasks daily to ensure they are finalized accurately and timely while maximizing billable revenue. Play a critical role in the planning and execution of internal preventative maintenance, and safety and compliance programs. Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards. What you bring: Completed post-secondary education Proven customer-focused work style, verbal communication skills and the ability to present information to a variety of audiences. Excellent analytical skills with a strong ability to review data including KPIs and use this information to solve problems and continuously improve performance. Ability to build relationships, internally and externally, and lead through influence. Exceptional organization and time management abilities, thriving under pressure and adjusting to shifting priorities. Intermediate computer skills, specifically Microsoft Office are required and previous experience with MS Excel and routing or mapping technology is preferred. Safety and technical knowledge, with the ability to respond effectively to emergencies. Salary: $58,300 - 65,000 annually (based on skills, experience, qualifications, and geography). Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history. Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience."

Ce que vous ferez

The Service Coordinator is responsible for directing daily work schedules for Service Technicians to optimize field-level throughput and meet customer service needs. They also monitor KPIs, troubleshoot scheduling conflicts, and ensure all service tasks are finalized accurately to support operational excellence.

Exigences

Candidates must have completed post-secondary education and possess strong analytical and communication skills. Proficiency in Microsoft Office, particularly Excel, and experience with routing or mapping technology is preferred.

Avantages

• Health benefits • Health & wellness spending accounts • Maternity leave top-up • Employee assistance program • Mental health support • Retirement plans with matching contributions • Performance-based incentives

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Operational Excellence · Souhaitée
• Safety Compliance · Souhaitée
• Analyse de données · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• scheduling · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Logistics planning
• Scheduling
• Customer service
• Data analysis
• KPI monitoring
• Problem solving
• Relationship building
• Time management
• Microsoft Office
• Microsoft Excel
• Routing technology
• Mapping technology
• Safety compliance
• Communication
• Operational excellence
• Influencing Skills
• Workplace Inclusivity
• Influencing Without Authority
• Planning
• Analytical Skills
• Mental Health
• Management
• Customer Service
• Computer Literacy
• Contingency Planning
• Continuous Improvement Process
• Employee Assistance Programs
• Key Performance Indicators (KPIs)
• Logistics Management
• Operational Excellence
• Time Management
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Collaboration
• Teamwork

Domaines d’emploi

• Logistics
• Customer Service & Support
• Energy
• Administrative
• Management & Leadership
• Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers