Service Technician II

Résumé du poste

The Service Technician II is responsible for installing, servicing, and maintaining residential and commercial propane and natural gas equipment. They must ensure regulatory compliance, uphold safety standards, and provide exceptional customer service while managing field operations.

Détails du poste

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible work arrangements to ensure our field staff are home every night. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace. We are seeking a Service Technician II to join our team in Peterborough, Ontario. Reporting to the District Manager, this role is responsible for installing, servicing, and maintaining residential and commercial propane systems under 400,000 BTUs, while upholding the highest standards of safety, regulatory compliance, and customer service. What You’ll Do: Install, service, inspect, and troubleshoot residential and commercial propane and natural gas equipment Perform repairs, dispenser inspections, and propane cylinder re‑qualification Install and service propane tanks and propane/natural gas appliances Provide preventative and scheduled maintenance for residential and commercial customers Safely operate crane trucks and other service vehicles for tank installations, relocations, and pick‑ups Maintain and stock service truck inventory to ensure tools, parts, and materials are available daily Accurately complete service documentation and collect customer signatures, stamps, and deposits using OBTC technology Apply lock‑out procedures for unsafe or non‑compliant customer installations Conduct and document pre‑ and post‑trip vehicle inspections, site inspections, and visual tank inspections Ensure compliance with CSA B149 code, applicable regulations, and company safety policies Maintain high standards of safety, workmanship, and professionalism at all times Collaborate closely with the Service Coordinator for routing and scheduling Promptly report customer, service, scheduling, or safety concerns Communicate regularly with the Market Manager or Field Operations Manager regarding progress, challenges, and overtime approval Submit hours worked accurately and on time (bi‑weekly) Deliver exceptional customer service and positively represent the company and its products Identify and support sales opportunities by sharing product information, brochures, pricing basics, and contact details Provide training, coaching, and direction to Service Technician I (Apprentice) as required What You Bring: Required Qualifications Provincial gas fitting certificates with records of training (G2 Gas License minimum) 2–5 years of relevant industry experience Advanced technical knowledge of propane appliances, equipment, and plant operations Strong working knowledge of CSA B149 code Valid driver’s license with minimum 3 years of commercial driving experience and a clean driver’s abstract WHMIS and TDG certification Physically capable of lifting heavy objects on a regular basis Strong customer service and communication skills Comfortable using computers and on‑board truck computer systems Preferred Qualifications HVAC certification and related qualifications Salary: $30 - $34 hourly (based on skills, experience, qualifications, and geography). Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history. Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience."

Ce que vous ferez

The Service Technician II is responsible for installing, servicing, and maintaining residential and commercial propane and natural gas equipment. They must ensure regulatory compliance, uphold safety standards, and provide exceptional customer service while managing field operations.

Exigences

Candidates must hold a G2 Gas License and possess 2-5 years of relevant industry experience. A valid driver's license with a clean abstract and knowledge of CSA B149 code are mandatory.

Avantages

• Health benefits • Wellness spending accounts • Maternity leave top-up • Employee assistance program • Mental health support • Retirement plans with matching contributions • Performance-based incentives

Compétences indiquées

• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Safety Compliance · Souhaitée
• Troubleshooting · Souhaitée
• Coaching · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Propane system installation
• Gas fitting
• Troubleshooting
• Equipment maintenance
• Customer service
• Safety compliance
• Commercial driving
• Crane truck operation
• Inventory management
• Technical documentation
• Coaching
• Appliance repair
• Site Inspection
• Natural Gas
• Workplace Inclusivity
• Commercial Driving
• Professionalism
• HVAC Certification
• Vehicle Inspection
• Valid Driver's License
• Microsoft Excel
• Mental Health
• Customer Service
• Communication
• Regulatory Compliance
• Computer Systems
• Employee Assistance Programs
• Sales
• Operations Management
• Operations
• Planned Maintenance
• Troubleshooting (Problem Solving)
• Scheduling
• Teamwork

Domaines d’emploi

• Trades
• Energy
• Customer Service & Support
• Transportation
• Construction
• Service Technician
• Tanker Truck Driver
• Heavy Truck and Lorry Drivers
• Heavy and Tractor-Trailer Truck Drivers