Sales Support Specialist

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace. OVERVIEW As a member of the regional team, the Sales Support Specialist reports to the Sales Support Manager and is responsible for assisting them and sales representatives in their daily sales-generating activities. In addition, this role will support the vision, mission, and Superior Propane's values and objectives by ensuring that all procedures, policies, and processes in place are applied to provide customers with excellent customer service and so facilitate the customer experience with the enterprise. ROLE-SPECIFIC RESPONSIBILITIES Provide ongoing support to the Sales Support Manager and Field Sales Team (Territory Sales Representatives, Key Account Managers, Business Development Representatives, etc) on a variety of systems (Salesforce, ADDs, ATLAS, FSM) Receive and assign new sales leads via Salesforce Monitor tender sites such as Construct Connect, Biddingo, Merx, and NBBON and assign to Field Sales Team for follow-up & support with Request for Proposal/bid documents (HSE & Insurance) Receive and complete net new account, new location, or Change of Ownership setup requests from the Field Sales Team using Salesforce, ADDs & FSM On-boarding, training & continued support of new and existing representatives (refresher training, reminders) Overall Quality Control to ensure accuracy within our systems and setups Weekly & Monthly reporting to and for customers as well as Sales & Operations teams (volume, assets, delivery history reporting) Monthly preparation of the commission statement validation process and subsequent liaison with the Field Sales Team and Financial Analyst Administration and Resolution of account maintenance items to correct inaccuracies (including but not limited to: phone number, mailing address, email address, tank size/quantity, price per litre, Purchase Order, location directions, cylinder reconciliation, active VS inactive delivery locations, account consolidation and credit/rebill requests) Special Projects as required (including but not limited to: tradeshow support, vendor setups, Ad Hoc requests from Sales Leadership, stakeholder calls (administrative portion), fixed price support & marketing team support) Other duties as required EDUCATION & EXPERIENCE High school/GED or equivalent career experience One (1) to three (3) years in a similar role Excellent Computer skills (Word, Excel, PowerPoint, etc) Experience with Salesforce and ADDs experience is an asset Ability to multi-task and work to multiple deadlines Excellent written and verbal communication skills Business acumen, analytical skills Team player with a customer service focus SALARY $49,100 - $61,350 (based on skills, experience, qualifications, and geography). Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history. Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience."

The Sales Support Specialist assists the Sales Support Manager and sales representatives in daily sales activities. They ensure excellent customer service and facilitate the customer experience by applying all procedures, policies, and processes.

Candidates should have a high school diploma or equivalent experience and 1 to 3 years in a similar role. Excellent computer skills and experience with Salesforce are preferred, along with strong communication and analytical skills.

• Health Insurance • Wellness Spending Accounts • Maternity Leave Top-Up • Employee Assistance Program

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Salesforce
• ADDs
• ATLAS
• FSM
• Computer Skills
• Communication Skills
• Analytical Skills
• Customer Service
• Multi-tasking
• Team Player

• Sales
• Customer Service & Support
• Administrative
• Logistics
• Energy

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level