Duty Manager Ramp, YYZ

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. Job Summary Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers. Job Responsibilities Accountable for daily operations Efficient Resource Planning (manpower, equipment) and managing scheduling. Maintain and improve customer and company safety and quality standards. Maintain good relations with customers and airport authorities. Manage and control all staff assignments. Hold daily briefings with all levels of management. Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc... Administer new hires, recalls, terminations, and changes via the Dayforce system. Maintain, monitor, and report on agreed key performance indicators (KPI's) Coach and train all employees to improve operations effectively. Ensure workforce adherence to company policies and procedures. Participate in the disciplinary and grievance process with labor relations. Ensure that incident/accident reports are completed in an adequate and timely manner. Responsible for Quality, Health, Safety, and Environmental activities at the station, intending to reduce employee injuries, aircraft, and equipment damage Other duties as assigned. Qualifications and Competencies Minimum 3 years of pertinent experience in the ground handling industry, ramp service. Relevant experience in personnel management in a unionized environment. Excellent communication skills (interpersonal) Excellent English communication, oral and written. Valid Driver’s License and airside permit D/A Strong organizational and multi-tasking skills. Leadership ability. Customer focus and quality awareness. Ability to deal with conflict. Available and flexible to work various shifts (day, evening, night, weekend, and holidays) according to operational requirements. WHY WORK FOR US? Fun place to work! Competitive pay Paid training Yearly bonus plan Group benefit Free parking Uniform provided At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #P1

The Duty Manager is responsible for managing and directing daily ramp activities to ensure safe and efficient ground handling services. They oversee resource planning, staff assignments, and performance monitoring while maintaining compliance with safety and quality standards.

Candidates must have at least 3 years of experience in the ground handling industry and relevant experience managing personnel in a unionized environment. A valid driver's license and airside permit D/A are required, along with excellent communication and leadership skills.

• Competitive pay • Paid training • Yearly bonus plan • Group benefit • Free parking • Uniform provided

• Assurance qualitéSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Ground handling
• Ramp operations
• Personnel management
• Resource planning
• Safety management
• Quality assurance
• KPI reporting
• Staff training
• Conflict resolution
• Communication
• Leadership
• Multi-tasking
• Payroll administration
• Unionized environment management
• Cargo Handling
• Ceridian Dayforce
• Accident Reporting
• Valid Driver's License
• Management
• Customer Service
• English Language
• Key Performance Indicators (KPIs)
• Labor Relations
• Multitasking
• Operations
• Resource Planning
• Scheduling
• Environment Health And Safety
• Airport Authorities

• Logistics
• Management & Leadership
• Transportation
• Security & Safety
• Duty Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Expérience minimale

3+ ans

Postuler avant le

14 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine