IT Deskside Support Analyst

We are Systematix and we are currently looking for an IT Deskside Support Analyst for our client. ABOUT THE PROJECT: Our client is looking for a hands-on IT support generalist to provide Level 2 deskside support within a mixed Windows PC and Apple Mac environment at their Concord, Ontario location. The role requires strong troubleshooting skills across hardware, software, peripherals and other end-user technologies. ABOUT THE RESPONSIBILITIES: You will: Diagnose and resolve desktop, laptop, operating system, application and peripheral issues. Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware. Image, configure and deploy desktops and laptops, including operating systems and standard applications. Support Microsoft 365/Office applications including Outlook, Word, Excel, PowerPoint and Teams. Troubleshoot monitors, docking stations, printers and other end-user peripherals. Support workstation moves, equipment replacements, hardware refreshes and new-user setups. Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or appropriate escalation. Work collaboratively with infrastructure, network, security and other internal IT teams to resolve issues, maintain service levels and minimize business disruption. Maintain hardware inventory and asset records. Provide occasional support for Apple iPhones/iOS devices and meeting-room technology. REQUIREMENTS: Must-have: 3–5+ years of hands-on Level 2 deskside, desktop or field IT support experience. Strong desktop and laptop hardware troubleshooting skills. Strong Windows PC/OS experience and working knowledge of Apple Mac/macOS. Experience with computer imaging, configuration and deployment. Good working knowledge of Microsoft 365/Office. Experience troubleshooting monitors, docking stations, printers and other peripherals. Experience working with an ITSM or ticketing system; experience with a specific platform is not required. Strong troubleshooting, customer-service and communication skills. Ability to independently manage multiple issues and take ownership through resolution. Nice-to-have: Exposure to endpoint-management or deployment tools such as Intune, SCCM/MECM, Autopilot or Jamf. Familiarity with Active Directory or Microsoft Entra ID. Experience with hardware asset management and inventory. Experience supporting Apple iPhones/iOS devices. Experience supporting Teams, meeting-room or AV technology. Experience supporting users within a large corporate, industrial or distributed environment. Relevant technical certifications such as CompTIA A+, Microsoft 365/Endpoint Administrator or ITIL Foundation are considered an asset. ABOUT THE ROLE: Location: Concord, Ontario – 100% onsite, 5 days per week Duration: 6 months to start, with extensions likely based on good performance Start date: ASAP; reasonable notice periods can be accommodated Work hours: Monday–Friday; assigned shift within the 6:30 a.m.–5:00 p.m. support window PAY DISCLOSURE: The hourly pay range for this position is $28-32/hour CAD, commensurate with experience, skills and qualifications. AI DISCLOSURE: We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions. APPLY NOW: If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment. ABOUT SYSTEMATIX: Systematix is one of Canada’s largest privately-owned National Consulting and Resourcing firms. With offices across North America, we provide the highest-caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. Systematix. Solutions Focused. People Driven.

Provide Level 2 deskside support for a mixed Windows and Mac environment, including hardware installation and software troubleshooting. Manage the deployment of laptops, desktops, and peripherals while documenting incidents within an ITSM system.

Requires 3-5+ years of hands-on Level 2 IT support experience with strong hardware and OS troubleshooting skills. Proficiency in Microsoft 365 and experience with computer imaging and deployment are essential.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Level 2 Deskside Support
• Windows PC/OS
• Apple Mac/macOS
• Hardware Troubleshooting
• Computer Imaging
• Microsoft 365
• Peripheral Troubleshooting
• ITSM Ticketing
• Customer Service
• Asset Management
• Intune
• SCCM/MECM
• Autopilot
• Jamf
• Active Directory
• Microsoft Entra ID

• Technology
• Customer Service & Support
• Consulting

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

18 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte