Service Desk Analyst

Résumé du poste

The Service Desk Analyst will configure and deploy Windows 11 laptops while managing hardware lifecycles and user data migrations. They are also responsible for maintaining accurate asset inventory in ServiceNow and providing technical support for both onsite and remote users.

Détails du poste

We are Systematix and we are currently seeking a Service Desk Analyst for an opportunity with a public sector client. The ideal candidate must hold an active Government of Canada Secret (Level II) security clearance. This is a 36-month full-time on-site contract in Ottawa, expected to start in November 2026. About the Responsibilities Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation. Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations. Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures. Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information. Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting. Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment. Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities. Related activities and deliverables, as required. About the Qualifications University degree, college diploma or recognized certification in information technology from a recognized institution. Bilingual in French and English. A minimum of 4 years of experience providing IT support services in an enterprise environment. A minimum of 3 years of experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives. Experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment. Experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration. Experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities. Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management. Experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management. Experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management. Knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management. Knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment. Candidates must outline in detail how they meet the above requirements. Pay Disclosure The average hourly pay range for this field is as follows: Junior: 0–5 years of experience - $40-75/hr Intermediate: 6–9 years of experience - $60-100/hr Senior: 10+ years of experience - $90-150/hr Compensation is commensurate with these standards; exceptions may apply based on experience, skills, and market conditions. AI Disclosure We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions. At Systematix, our core values—excellence, collaboration, respect, and knowledge as a pursuit—underpin our commitment to fostering an inclusive and equitable environment. We encourage everyone to be their authentic selves, and we are committed to ensuring that our employment decisions are entirely based on job requirements and individual qualifications. We welcome applications from qualified candidates of all backgrounds, including but not limited to race, ethnicity, gender identity or expression, sexual orientation, disability, age, and religious beliefs. If our values and the position advertised resonate with you, we encourage you to apply.

Ce que vous ferez

The Service Desk Analyst will configure and deploy Windows 11 laptops while managing hardware lifecycles and user data migrations. They are also responsible for maintaining accurate asset inventory in ServiceNow and providing technical support for both onsite and remote users.

Exigences

Candidates must hold an active Government of Canada Secret (Level II) security clearance and possess a degree or diploma in information technology. A minimum of 4 years of enterprise IT support experience and proficiency with Microsoft deployment tools like Intune and SCCM are required.

Compétences indiquées

• Asset Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows 11
• Microsoft Managed Desktop
• Autopilot
• ServiceNow
• User Data Migration
• Hardware Deployment
• Microsoft Intune
• Microsoft SCCM
• Technical Troubleshooting
• Asset Management
• Endpoint Management
• Patch Management
• Encryption
• Security Compliance
• IT Support

Domaines d’emploi

• Technology
• Customer Service & Support
• Government & Public Sector
• Consulting