Program Support Specialist - Level 3

Résumé du poste

The Program Support Specialist is responsible for providing escalated client service, troubleshooting issues, and managing program data and reporting. They also handle administrative tasks, support program outreach, and create training resources for clients.

Détails du poste

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: www.Achev.ca Job Description: Casual Program Support Specialist – Level 3, LINC Home Study Ontario Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program. Duties & Responsibilities Client Service and Support • Provide escalated client service and troubleshoot issues • Provide platform and standard operating procedure support to clients • Perform intermediate webinar moderation Data Management and Reporting • Perform data entry tasks on platforms • Track and maintain data and generate reports • Perform data analytics to support monitoring of program metrics Administrative Tasks • Maintain back-ups of invoices and expense claims • Support administration of casual instructor payroll and expense claims • Maintain program inventories (capital assets, supplies, etc.) • Perform other administrative duties as required Program Support • Provide program activity support as needed • Support program outreach • Lead small initiatives Training and Resource Development • Create and deliver training and support resources in various formats for clients Backup and Flexibility • Perform back-up as needed for Program Support Specialists at Level 3 or Level 2 Qualifications Post secondary degree in relevant discipline 2 years of customer service/administrative support experience 1 year of online training experience Proficient in MS Office suite Customer service skills Communication skills Interpersonal skills Collaboration skills Detail-orientation Time management skills Ability to learn new technology Cultural sensitivity Intermediate data analysis skills Intermediate presentation skills Basic instructional design skills Problem solving skills LINC experience an asset LINC Home Study experience preferred Avenue.ca experience an asset HARTs experience an asset iCARE experience an asset Criminal record check may be required LINC Home Study experience preferred Occasional evenings and weekends Hourly rate: $30.8 This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review. We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

Ce que vous ferez

The Program Support Specialist is responsible for providing escalated client service, troubleshooting issues, and managing program data and reporting. They also handle administrative tasks, support program outreach, and create training resources for clients.

Exigences

Candidates must have a post-secondary degree in a relevant discipline and at least 2 years of customer service or administrative experience. Proficiency in MS Office and 1 year of online training experience are required, with LINC Home Study experience preferred.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Collaboration · Souhaitée
• Administrative Support · Souhaitée
• interpersonal skills · Souhaitée
• Reporting · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée
• data management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client service
• Data management
• Administrative support
• Webinar moderation
• Data entry
• Data analytics
• Reporting
• Instructional design
• Problem solving
• Communication skills
• Interpersonal skills
• Collaboration
• Time management
• Cultural sensitivity
• Presentation skills
• MS Office suite
• Data Analysis
• Standard Operating Procedure
• Presentations
• Invoicing
• Communication
• Problem Solving
• Troubleshooting (Problem Solving)
• Innovation
• Resilience
• Microsoft Office
• Interpersonal Communications
• Customer Service
• Data Management
• Time Management
• Administrative Support
• Administrative Functions
• Data Entry
• Instructional Design
• Cultural Sensitivity
• Capital Assets
• Claims Support

Domaines d’emploi

• Administrative
• Customer Service & Support
• Social Services
• Education
• Program Support Specialist
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other