Remote French Bilingual Customer Support Representative

We’re Hiring: Remote French Bilingual Customer Support Representative Do you love helping people and making their day just a little brighter? Are you fluent in French and English and comfortable navigating a fast-paced, digital-first environment? If you’re ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative, you’ll connect with customers from French-speaking regions through voice calls and live chat. Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity. This role isn’t just about answering questions—it’s about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported. Your Core Responsibilities Deliver timely and friendly support in both French and English via calls and chat Troubleshoot issues with a calm, solutions-first approach Accurately document all customer interactions Identify recurring trends and share feedback to improve processes Collaborate with team leads and colleagues to stay aligned on priorities Represent the brand with professionalism, care, and cultural sensitivity What We're Looking For 1+ year of remote/online experience in customer service or a similar role. Experience with bilingual customer support is an advantage. Excellent written and verbal communication skills. Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. Calm and solution-focused under pressure. Familiarity with E-Commerce and CRM systems is a plus. Fluent in French and English. Tools You’ll Need Laptop or desktop with an i5 processor or higher Reliable internet connection (minimum 25 Mbps upload and download) A quiet, dedicated workspace for calls What’s In It for You Permanent work-from-home setup Competitive pay, reviewed annually Paid time off for rest and recharge Monthly health stipend Performance bonuses based on KPIs A team culture that values growth, accountability, and connection Why Join Us? At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed. If you’re ready to use your language skills to make a real impact in a role where people come first, we can’t wait to meet you. Ready to Apply? Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.

Provide bilingual support to customers in French and English via voice calls and live chat. Resolve product issues, track orders, and document interactions while collaborating with team leads to improve processes.

Requires fluency in French and English with at least one year of remote customer service experience. Proficiency with tools like Gorgias, Zendesk, or Shopify is preferred, along with specific hardware and internet requirements.

• Permanent work-from-home setup • Competitive pay • Paid time off • Monthly health stipend • Performance bonuses

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• French Fluency
• English Fluency
• Customer Support
• Problem Solving
• Live Chat Support
• Voice Call Support
• Empathy
• Troubleshooting
• CRM Systems
• E-Commerce

• Customer Service & Support
• Technology
• Consulting

Expérience minimale

0+ ans

Postuler avant le

24 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Québec, Quebec, Canada

Niveau d’expérience

Entry level