Work-from-Home Customer Support – French Speaking

Résumé du poste

Some people see customer questions as problems. You see them as opportunities—to connect, to help, and to make someone’s day a little brighter. And you can do it all in both French and English. We’re looking for a French-English Customer Support Representative to join our global team. You’ll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued. In This Role, You Will Respond to customer inquiries in French and English via chat, email, and calls Offer step-by…

Détails du poste

Some people see customer questions as problems. You see them as opportunities—to connect, to help, and to make someone’s day a little brighter. And you can do it all in both French and English. We’re looking for a French-English Customer Support Representative to join our global team. You’ll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued. In This Role, You Will Respond to customer inquiries in French and English via chat, email, and calls Offer step-by-step guidance to resolve technical or order-related issues Keep accurate records of customer interactions Share insights from customer feedback to improve our products and processes Work closely with a friendly, supportive remote team What You Bring 1+ year of remote/online experience in customer service or a similar role. Experience with bilingual customer support is an advantage. Excellent written and verbal communication skills. Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. Calm and solution-focused under pressure. Familiarity with E-Commerce and CRM systems is a plus. Fluent in French and English. What You'll Need to Work From Home A laptop or desktop with an i5 processor or better High-speed internet (25 Mbps or faster for both upload and download speed) A quiet workspace for calls Why You’ll Love It Here Fully remote—work from anywhere Competitive pay with regular reviews Paid time off for rest and recharge Monthly health stipend Bonuses based on performance A team that values collaboration, growth, and respect Ready to Join Us? If you’re ready to put your language skills to work helping people every day, click Apply Now and tell us why you’d be a great fit. We can’t wait to meet you!

Ce que vous ferez

You will respond to customer inquiries in French and English, guiding them through solutions and ensuring they feel supported. You will also keep accurate records of customer interactions and share insights to improve products and processes.

Exigences

The role requires 1+ year of remote customer service experience and fluency in French and English. Familiarity with customer support tools and E-Commerce systems is a plus.

Avantages

• Competitive Pay • Paid Time Off • Monthly Health Stipend • Bonuses Based on Performance

Compétences indiquées

• Français · Souhaitée
• Customer support · Souhaitée
• Service à la clientèle · Souhaitée
• Collaboration · Souhaitée
• Health · Souhaitée
• Communication · Souhaitée
• Espagnol · Souhaitée
• Time · Souhaitée
• Customer · Souhaitée
• email · Souhaitée
• Anglais · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Support
• Bilingual Communication
• Technical Issue Resolution
• E-Commerce
• CRM Systems
• Gorgias
• Zendesk
• Shopify