Customer Service Representative

Company Description TEC Business Solutions is a packaging and manufacturing company with over 15 years of experience, focused on delivering high-quality materials and complete customer satisfaction. The organization provides round-the-clock service, seven days a week, emphasizing “Just-in-Time” deliveries that help clients reduce material overhead and streamline operations. Built on pillars of flexibility, continuous improvement, and quality, TEC Business Solutions supports a wide range of industries that depend on timely packaging solutions. Through TEC Freight, the company offers transportation solutions for various budgets, and TEC Manufacturing delivers partitions, pads, and related products designed to protect goods and optimize costs. Role Description This is a full-time, on-site Customer Service Representative role based in the Greater Toronto and Hamilton Area, ON. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, ensuring timely, accurate, and professional communication. Daily responsibilities include processing orders, tracking deliveries, resolving issues related to packaging and logistics, and coordinating with internal teams such as sales, manufacturing, and freight services. The role also involves maintaining customer records, monitoring service levels, and proactively identifying opportunities to improve the customer experience. The successful candidate will help uphold TEC Business Solutions’ commitment to excellent service and customer satisfaction. Qualifications Strong customer service skills, including experience as a Customer Service Representative and in Customer Service. Ability to provide responsive Customer Support and contribute to high Customer Satisfaction. Focus on delivering a positive Customer Experience through clear communication and problem solving. Excellent verbal and written communication skills, with strong listening and interpersonal abilities. Proficiency with office software (e.g., MS Office, CRM systems) and comfort working with order and inventory systems. Detail-oriented, organized, and able to manage multiple tasks in a fast-paced, on-site environment. Ability to collaborate effectively with cross-functional teams and build long-term customer relationships. Previous experience in packaging, manufacturing, logistics, or related industries is an asset. High school diploma required; post-secondary education in business, communications, or a related field is an advantage.

The representative will handle customer inquiries via phone, email, and in person while processing orders and tracking deliveries. They will coordinate with sales, manufacturing, and freight teams to resolve logistics issues and maintain customer records.

A high school diploma is required, with a preference for post-secondary education in business or communications. Candidates should have strong customer service experience and proficiency in office software and CRM systems.

• Customer supportSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• MS-OfficeSouhaitée
• CRM SystemsSouhaitée
• Gestion des stocksSouhaitée
• interpersonal communicationSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Processing
• Logistics Coordination
• CRM Systems
• MS Office
• Problem Solving
• Interpersonal Communication
• Inventory Management
• Customer Support
• Conflict Resolution

• Customer Service & Support
• Logistics
• Manufacturing
• Transportation
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

4 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte