information technology (IT) service delivery manager

Overview Languages English Education Master's degree or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Urban area Information technology (IT) consulting Information technology (IT) infrastructure Software company Consulting firm Service Budgetary responsibility $1,500,001 - $4,000,000 Responsibilities Tasks Assign IT projects to systems analysts, programmers and other computer technicians Coordinate IT projects, including the design and deployment of new IT systems and services Plan and control budget and expenditures Plan and organize daily operations Supervise computer analysts, engineers, programmers, technicians and other personnel Train staff Establish and implement policies and procedures for information systems Authorize the development of specifications for products or services Meet with clients to discuss system requirements, specifications, costs and timelines Consult with clients after sale to provide ongoing support Project management Credentials Certificates, licences, memberships, and courses Project Management Professional (PMP) Experience and specialization Computer and technology knowledge Information Technology Infrastructure Library (ITIL) Oracle Area of work experience Design Software development Project implementation Information technology (IT) service delivery Management Specialization or experience Specialized environmental skills and knowledge Area of specialization Process improvement System integration Business process management Information systems Additional information Transportation/travel information Valid driver's licence Willing to travel Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Large workload Personal suitability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player Values and ethics Proactive Benefits Health benefits Dental plan Health care plan Vision care benefits Financial benefits Bonus Group insurance benefits Life insurance Pension plan Registered Retirement Savings Plan (RRSP) Long term benefits Long-term care insurance Tax-Free Savings Account (TFSA) Other Benefits Team building opportunities Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Does not require Canadian work experience Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth

The role involves coordinating IT projects, designing and deploying new systems, and managing budgets and daily operations. It also requires supervising technical staff and meeting with clients to discuss system requirements and provide ongoing support.

Candidates must have a Master's degree or equivalent experience and between 2 to 3 years of relevant experience. PMP and ITIL certifications are preferred, along with knowledge of Oracle and IT infrastructure.

• Health benefits • Dental plan • Health care plan • Vision care benefits • Bonus • Group insurance benefits • Life insurance • Pension plan • Registered Retirement Savings Plan (RRSP) • Long-term care insurance • Tax-Free Savings Account (TFSA) • Team building opportunities

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• IT Service Delivery
• Budget Planning
• Staff Supervision
• System Integration
• Business Process Management
• Process Improvement
• Client Relationship Management
• IT Infrastructure
• Software Development
• Policy Implementation
• Technical Specifications

• Technology
• Management & Leadership
• Consulting
• Software
• Data & Analytics

Formation minimale

Maîtrise

Expérience minimale

2+ ans

Postuler avant le

19 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level