Implementation Specialist (Variable or Fixed Ops Experience Required)

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Introduction The Implementation Specialist (internal title Business Solutions Analyst I) supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience. Key Roles & Responsibilities: Assist in collecting and analyzing business and functional requirements to support solution development Document current- and future-state business processes, workflows, and system interactions Collaborate with cross-functional teams to identify pain points and recommend areas for improvement Participate in system configuration, testing, and user acceptance activities Support the creation of user documentation, process flows, and training materials Maintain project deliverables and assist in tracking milestones and timelines Perform basic data analysis to support solution design and post-implementation success Basic Qualifications: Position requires 90% travel Position requires 2-4 years of experience implementing Automotive Fixed (Parts & Service) software Calgary location preferred Bachelor’s degree in Business, Information Systems, Computer Science, or a related field Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus Strong written and verbal communication skills Willingness to learn project delivery methodologies and enterprise business platforms Perks & Benefits Competitive compensation and generous stock options 100% employer-paid top-of-the-line medical, dental and vision coverage Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper Work on the latest and coolest technologies – everything is home-grown and built ground-up A dynamic work environment with a strong sense of community and collaboration The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy Exciting opportunities for career growth and development Effective 4 Aug 2026, Current Tekion Employees should apply via the Internal Job Board in Ashby Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

The Implementation Specialist supports the delivery of scalable solutions by gathering business requirements and documenting workflows. They collaborate with cross-functional teams to perform system configuration, testing, and user training.

The role requires 2-4 years of experience in automotive fixed operations software implementation and a bachelor's degree in a related field. Candidates must be willing to travel 90% of the time and possess proficiency in process mapping tools.

• Competitive compensation • Stock options • Medical coverage • Dental coverage • Vision coverage

• Analyse de donnéesSouhaitée
• Microsoft ExcelSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business requirements analysis
• Process mapping
• System configuration
• User acceptance testing
• Data analysis
• Microsoft Excel
• Lucidchart
• Visio
• CRM
• ERP
• PSA tools
• Communication skills
• Project delivery
• Automotive software implementation
• Operational Efficiency
• Cloud-Native Computing
• Solution Design
• Workflow Management
• Process Mapping
• Willingness To Learn
• Project Delivery
• Artificial Intelligence
• Big Data
• Customer Relationship Management
• Business Process
• Business Requirements
• Customer Service
• Software Documentation
• Computer Science
• System Configuration
• Customer Engagement
• Enterprise Resource Planning
• Functional Requirement
• Scalability
• Innovation
• Machine Learning
• Microsoft Visio
• Milestones (Project Management)
• Timelines
• Verbal Communication Skills
• Enterprise Application Software
• Detail Oriented

• Technology
• Software
• Consulting
• Data & Analytics
• Retail
• Implementation Specialist
• Configuration Analyst / Specialist
• Systems Analysts
• Computer Systems Analysts

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine