Technical Support Team Lead | Telematics

Résumé du poste

Manage a team of IoT Solutions Engineers to ensure high-quality and timely resolution of customer technical issues. Oversee team performance metrics, resource planning, and collaborate with Sales and R&D departments.

Détails du poste

We are hiring a Technical Support Team Lead to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills. Teltonika's telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry. In this role, you will: Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution. Support the professional development of team members and foster their competence growth. Prioritize, analyze, and assist in resolving incoming helpdesk tickets. Collaborate closely with the Sales department and the R&D team. Plan team resources and take part in the hiring process. Monitor team performance metrics and work to maintain or improve KPI results. Oversee and balance the team's workload. Ensure high-quality team output and a strong customer satisfaction index. Create, improve, or initiate new and existing processes. Provide continuous and constructive feedback to the team and other stakeholders. Work in an agile environment and contribute to effective agile practices. What we expect of you: Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantage. Experience working with technical products. Organizational, results-oriented, and communication skills. Constructiveness, conscientiousness, and strong problem-solving skills. Strong analytical thinking and the ability to formulate proposals, insights, and solutions. Flexibility to adapt to changing technologies and processes. Management experience in customer service would be an advantage. Familiar with tools like GitLab or Jira. What we offer: Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ON Career: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization Hands-on involvement in complex, real-world finance and accounting topics (go-to-market, margin optimization, international structures etc.) Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's Events Work Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomes Compensation: $85,000 - $110,000 *Artificial intelligence tools are not used at any stage of the hiring process for this role. *This job posting is for an existing vacancy.

Ce que vous ferez

Manage a team of IoT Solutions Engineers to ensure high-quality and timely resolution of customer technical issues. Oversee team performance metrics, resource planning, and collaborate with Sales and R&D departments.

Exigences

Requires proficiency in English and experience with technical products, with a strong preference for management experience in customer service. Candidates should possess strong analytical skills and familiarity with tools like GitLab or Jira.

Avantages

• Company funded health insurance • RRSP • 3 weeks of Paid Vacation • 6 Sick days • Birthday day off • Summer working hours in June and July • Company events

Compétences indiquées

• Résolution de problèmes · Souhaitée
• Jira · Souhaitée
• Team Leadership · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team Leadership
• Technical Support
• IoT Solutions
• KPI Monitoring
• Resource Planning
• Problem Solving
• Analytical Thinking
• Agile Methodologies
• GitLab
• Jira
• Customer Service Management
• English Proficiency

Domaines d’emploi

• Customer Service & Support
• Management & Leadership
• Technology
• Engineering
• Transportation