Senior Manager, Client Strategy - Pursuit Studio

Résumé du poste

The Senior Manager will own high-stakes commercial investments by developing differentiated narratives for client proposals and leading pre-sales pitches. They will facilitate strategic workshops and map business pain points to digital solutions to drive portfolio expansion.

Détails du poste

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto, ON, or Vancouver, BC. The Opportunity As a Senior Manager, Client Strategy, you'll own high-stakes commercial investments from white-glove pre-sales pitches through portfolio expansion. To do this, you will translate digital trends, contact center pressures, user insights, and AI-driven opportunities into strategies that both Fortune 500 and mid-market clients can act upon. You'll operate autonomously, bringing clarity and conviction to ambiguous problems most often centered on how enterprises modernize and transform their end-to-end customer experience and contact center operations. This role sits within our Commercial organization, working cross-functionally with Business Development, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to shape and win transformative deals. Responsibilities Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation. Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries. Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business. Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries. Qualifications 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction Bonus Points Experience in a sales role will help you get energized by the pursuit and understand what it takes to convert a difficult prospect MBA or advanced degree in digital strategy, UX, data & AI, or related disciplines Background in ROI modeling, business case development, or "what would need to be true?" analytical frameworks Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Ce que vous ferez

The Senior Manager will own high-stakes commercial investments by developing differentiated narratives for client proposals and leading pre-sales pitches. They will facilitate strategic workshops and map business pain points to digital solutions to drive portfolio expansion.

Exigences

Candidates must have 7+ years of experience in digital product strategy or management consulting with proven expertise in CX and contact center operations. Strong communication skills, proficiency in design thinking frameworks, and experience with enterprise AI tools are essential.

Avantages

• Performance bonus

Compétences indiquées

• Analytical · Souhaitée
• Client · Souhaitée
• management · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée
• Development · Souhaitée
• Agile · Souhaitée
• Communication Skills · Souhaitée
• Customer · Souhaitée
• Mapping · Souhaitée
• Lean · Souhaitée
• Business development · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Digital product strategy
• Management consulting
• Client-facing commercial engagements
• CX expertise
• Contact center operations
• Strategic storytelling
• Journey mapping
• Product roadmap development
• Design thinking
• Enterprise AI tools
• Stakeholder workshop facilitation
• Business case development
• ROI modeling
• Pre-sales discovery
• Market research
• Digital Media Strategy
• Workplace Inclusivity
• Product Roadmap Development
• Ideation
• Business Operations
• Sales Prospecting
• Curiosity
• Emerging Technologies
• Digital Product Strategy
• Digital Transformation
• Contact Center Operations
• Service Offerings
• Google Slides
• Research
• Artificial Intelligence
• Telecommunications
• Business Development
• Business Case
• Management Consulting
• Customer Service
• Cloud Engineering
• Consulting
• Design Thinking
• Digital Marketing
• Sales
• Innovation
• Market Research
• Research Methodologies
• Operations
• Refining
• Safety Assurance
• Solution Architecture
• Statistics
• Test Engineering
• User Experience (UX)

Domaines d’emploi

• Consulting
• Management & Leadership
• Sales
• Data & Analytics
• Customer Service & Support
• Pursuit Manager
• Chief Digital Transformation Officer
• Information and Communications Technology Service Managers
• Computer and Information Systems Managers