Medical Office Assistant

Résumé du poste

The Medical Office Assistant serves as the primary point of contact for clients, managing appointment scheduling and specialist consultations. They also provide administrative support, maintain accurate medical records, and ensure a welcoming environment for all patients.

Détails du poste

Description Location: On-site at TELUS Sky - 685 Centre St S, Calgary, ABSchedule: Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pmWho is TELUS Health? TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.Our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone. Do you share our passion? Let's create a healthier future, together! Our Team and What We'll Accomplish Together As a Medical Office Assistant in our Calgary TELUS Health Care Center, you'll serve as the first point of contact and central hub for clients seeking health and wellness support. Your warmth, professionalism, efficiency, and attention to detail directly shape their experience—and their willingness to engage in care. You'll work alongside a collaborative team of multidisciplinary healthcare professionals, coordinating care and ensuring clients feel welcomed, supported, and informed at every step of their health journey. In this fast-paced environment, you'll embody TELUS Health's commitment to accessibility, respect, and compassionate care—making a tangible difference in client satisfaction and health outcomes. What You'll Do In a typical week, you'll balance multiple priorities across appointment management, client-facing support, and administrative operations: Appointment Management & Coordination Schedule client appointments and arrange specialist consultations, ensuring optimal clinic flow Navigate incoming phone calls and manage appointment requests with accuracy and warmth Coordinate follow-up consultations and communicate appointment details clearly to clients Proactively contact clients to remind them of required tests, examinations, and follow-up care Reception & Client Support Greet clients warmly as they arrive; ensure the front desk is welcoming and professional Prepare clients for tests and examinations; answer questions and ease any concerns they may have Connect with clients in a genuine way, supporting continuity of care and their sense of being known Maintain a friendly, professional demeanor with clients, colleagues, and visitors at all times, while safeguarding client confidentiality with integrity and care. Medical Records & Administrative Operations Update and maintain medical records with accuracy and attention to detail Manage Electronic Medical Record (EMR) systems and ensure data integrity Provide general office administrative support — filing, document management, supply ordering Qualifications What You Bring Healthcare & Medical Knowledge Secondary Diploma or equivalent Minimum 2 years of healthcare experience (clinical, administrative, or direct patient care) Familiarity with medical terminology and healthcare protocols Proficiency with Electronic Medical Record (EMR) systems — ability to navigate platforms confidently, enter information accurately, and maintain data integrity Core Competencies Ability to manage multiple priorities simultaneously — You can answer phone lines, schedule appointments, and greet walk-in clients Excellent written and verbal communication skills — You explain appointment details, test preparation, and follow-up care clearly to diverse clients Professional, calm demeanor under pressure — You remain patient, kind, and solution-focused during high-volume clinic periods Strict commitment to confidentiality — You understand and follow privacy regulations and treat client information with absolute integrity Exceptional organizational skills — You manage scheduling systems, follow-up tasks, and client communication Technical Skills Proficiency with Microsoft Word and email systems Comfort learning new software and systems quickly Great-to-haves Medical Office Assistant Certification Advanced knowledge of Microsoft Excel or other data management tools #LI-Onsite

Ce que vous ferez

The Medical Office Assistant serves as the primary point of contact for clients, managing appointment scheduling and specialist consultations. They also provide administrative support, maintain accurate medical records, and ensure a welcoming environment for all patients.

Exigences

Candidates must have a secondary diploma and at least two years of experience in a healthcare or administrative setting. Proficiency with Electronic Medical Record (EMR) systems and strong organizational and communication skills are required.

Compétences indiquées

• Soins cliniques · Souhaitée
• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• Microsoft Word · Souhaitée
• Communication Skills · Souhaitée
• scheduling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Appointment Management
• Client Support
• Electronic Medical Record (EMR)
• Medical Terminology
• Data Integrity
• Administrative Support
• Communication Skills
• Confidentiality
• Organizational Skills
• Microsoft Word
• Email Systems
• Scheduling
• Patient Care
• Problem Solving
• Follow-Up Care
• Document Management
• Client Confidentiality
• Healthcare Industry Knowledge
• Direct Patient Care
• Professionalism
• Compassion
• Microsoft Excel
• Medical Science
• Management
• Medical Records
• Communication
• Data Management
• Electronic Medical Record
• Medical Office Procedures
• Operations
• Telephone Skills
• Privacy Law
• Verbal Communication Skills
• Coordinating
• Setting Appointments
• Filing
• Solutions Focused
• Detail Oriented

Domaines d’emploi

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other