Customer Service Representative

Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company. As a CSR you will be responsible for but not limited to: * Process incoming quote requests. * Process orders that come by telephone, and email. * Provide technical information as required. * Offer solutions to clients’ business needs. * Inform clients about upcoming product developments. * Upsell promotions that may affect theirs orders. * Communicate on the availability of products and progress of existing orders. * Partner with outside sales managers to help drive sales and improve customer service. Qualifications: * 2 years experience in a customer service role. * Post-secondary diploma. * Excellent interpersonal skills. * Ability to communicate effectively. * Detail-oriented and able to meet deadlines. * Experience working independently in a fast paced environment. * Proficient with MS Office and data entry. * Client driven. * Bilingual (French and English*), spoken and written. *This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis. We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted. #SCNjobs

The Customer Service Representative will process incoming quote requests and orders while providing technical information to clients. They will also collaborate with outside sales managers to drive sales and communicate product availability and order progress.

Candidates must have at least two years of customer service experience and a post-secondary diploma. Proficiency in MS Office, strong communication skills, and bilingualism in French and English are required.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Order processing
• Technical support
• Upselling
• Data entry
• Interpersonal skills
• Communication
• Time management
• MS Office
• Bilingualism
• Relationship management
• Sales support
• Outside Sales
• Energetic
• Ability To Meet Deadlines
• Bilingual (French/English)
• Customer Service
• Data Entry
• Sales
• Interpersonal Communications
• Detail Oriented

• Customer Service & Support
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine