Manager, Telecommunication and Collaboration Services in Technology Services

City Division: Technology Services Job Type & Duration: Permanent Full Time Salary: $144,591 - $196,565 Shift Information: Monday to Friday, 35 Hours per Week Number of Positions Open: 1 JOB SUMMARY: As the Manager, Telecommunication & Collaboration Services, you are accountable for both the strategic delivery and the day-to-day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV/Event, including high visibility, mission critical operations such as Elections and Council/Committee sessions. The role requires leading modernization while maintaining uninterrupted service continuity. Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:6ee06d38-8007-46f0-9ecd-26e1449af87b TES Contacts – Raphael & Brian

Accountable for the strategic delivery and daily reliability of enterprise telephony, contact centers, and collaboration services. Leads modernization efforts while ensuring uninterrupted service for mission-critical operations like Council sessions and elections.

Requires a leader capable of managing high-visibility technology operations and maintaining service continuity. Must have experience in telecommunications and collaboration services management.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Enterprise Telephony
• Contact Centre Management
• Collaboration Services
• AV/Event Technology
• Strategic Delivery
• Service Continuity
• Modernization
• Operational Reliability

• Technology
• Management & Leadership
• Government & Public Sector

Expérience minimale

5+ ans

Postuler avant le

10 sept. 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Mid-Senior level