Full Time Team Lead - Hillcrest Mall

Résumé du poste

The Team Lead supports store management in driving sales results and delivering retail excellence. They are responsible for coaching consultants, managing store operations, and ensuring a high-quality customer experience.

Détails du poste

Role Overview: With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences. Key Job Accountabilities: * Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed * Problem solve effectively & proactively using available resources and guidance from Store Management team * Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed * Communicate effectively and act as a flexible & responsible role model to your team * Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry * Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life * Meet sales & performance targets * Support training and onboarding of new Customer Consultants Skills/Competencies: * Experience in a customer-facing role and a genuine passion for the retail beauty industry * Ability to communicate & listen effectively * Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs * A positive mindset with the willingness to continuously develop yourself and your teammates * Ability to proactively manage time, multi-task, while working independently with minimal direction Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

Ce que vous ferez

The Team Lead supports store management in driving sales results and delivering retail excellence. They are responsible for coaching consultants, managing store operations, and ensuring a high-quality customer experience.

Exigences

Candidates should have experience in a customer-facing role and a passion for the beauty industry. The role requires strong communication skills, a positive mindset, and the ability to perform physical tasks like standing for extended periods and lifting products.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail excellence
• Sales management
• Customer service
• Visual merchandising
• Inventory management
• Team leadership
• Coaching
• Product demonstration
• Problem solving
• Communication
• Interpersonal skills
• Time management
• Multi-tasking
• Retail Operations
• Rapport Building
• Lifting Ability
• Management
• Cleanliness
• Customer Service
• Customer Engagement
• Training And Development
• Loyalty Programs
• Sales
• Interpersonal Communications
• Inventory Management
• Multitasking
• Employee Onboarding
• Product Demonstration
• Time Management
• Visual Merchandising
• Enthusiasm

Domaines d’emploi

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Team Lead
• Store Lead
• Shop Sales Assistants
• Retail Salespersons