Service Coordinator

Title: Service Coordinator Company: Cedarglen Homes Location: Calgary, Alberta (On-Site) Term: Full-time, Permanent About the Role Cedarglen Homes, a leader in residential home building, is looking for a Service Coordinator to manage warranty service requests and ensure an exceptional customer experience. This role is ideal for someone detail-oriented and customer-focused, with an interest in home construction. Key Responsibilities Handle warranty and service inquiries, ensuring timely follow-ups and resolutions. Maintain accurate documentation and coordinate with homeowners, trades, and internal teams. Problem-solve and negotiate solutions while fostering strong relationships. Work both independently and collaboratively in a fast-paced environment. Qualifications 2+ years of experience in warranty service and customer support (administration, documentation, follow-ups, and negotiations). Strong communication, organizational, and analytical skills. Ability to work independently with urgency and adaptability. Post-secondary education and computer proficiency are assets. Industry experience is preferred. What we Offer Competitive salary and benefits Structured onboarding and training Opportunity to work with an experienced and collaborative team Why Cedarglen Homes? For 45 years, Cedarglen Homes has been shaping Calgary communities and helping families build homes they’re proud of. Our legacy is built on trust, quality, and consistency, earning us numerous industry awards and the distinction of being named Calgary’s Builder of Choice for nine consecutive years. At Cedarglen Homes, we believe great homes start with great people. We value innovation, integrity, and collaboration, and we’re driven by a shared commitment to delivering an exceptional homebuilding experience. From thoughtful design to transparent processes, we continually challenge ourselves to do better for our homeowners and for each other. When you join Cedarglen Homes, you become part of a team that takes pride in its work, supports growth, and plays a meaningful role in building not just homes, but long‑lasting communities. Cedarglen Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. Only those selected for an interview will be contacted.

Manage warranty service requests and coordinate between homeowners, trades, and internal teams to ensure timely resolutions. Focus on maintaining accurate documentation and providing an exceptional customer experience.

Requires 2+ years of experience in warranty service and customer support with strong organizational and communication skills. Post-secondary education and industry experience in home construction are preferred assets.

• Competitive Salary • Benefits • Structured Onboarding • Training

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Warranty Service
• Customer Support
• Documentation
• Negotiation
• Communication
• Organization
• Analytical Skills
• Problem Solving
• Relationship Management
• Computer Proficiency

• Construction
• Customer Service & Support
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine