Inside Sales & Service Rep

Job Overview: We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our Red Deer location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge. This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment. We invite qualified candidates to apply as you take the next step in your career. Primary Responsibilities: Answering phone calls, emails, and helping walk-in customers in a professional manner. Provide best-in-class customer service and help resolve customer issues and requests in a timely manner. Identify customer needs and recommend appropriate products/services. Provide pricing and inventory information to customers. Process and enter customer orders with detailed specifications into the computer system. Support Outside Sales Reps in processing quotes, orders, and other requirements. Help in organizing the showroom, stocking shelves, etc. Other duties as assigned by the manager. Qualifications: 2 to 3 years of customer service experience in the same or similar Industry is a definite asset. Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment. Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people. Excellent time management skills with the ability to balance multiple priorities with high attention to detail. Strong proficiency with computers and willingness to learn new software programs Highly motivated with a desire to be successful. Willingness to gain advanced knowledge of Fasteners & Tools products and services. Self-starter who takes initiative in getting things done. A team player with a "can-do" attitude. What we offer: Competitive Salary Employee Incentive Program Career growth opportunities Comprehensive Group Benefit Package Employee & Family Assistance Program Matching Pension Program Generous time off Company Overview: The Fastener Group with multiple has branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for decades. We provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. We believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

The Inside Sales & Service Representative is responsible for processing customer orders, managing inquiries regarding pricing and availability, and providing professional service to walk-in and remote customers. They also support outside sales staff and assist with showroom maintenance and inventory organization.

Candidates should have 2 to 3 years of customer service experience, preferably in a similar industry, along with strong communication and computer skills. A positive, team-oriented attitude and the ability to manage multiple priorities in a fast-paced environment are essential.

• Competitive Salary • Employee Incentive Program • Career Growth Opportunities • Comprehensive Group Benefit Package • Employee & Family Assistance Program • Matching Pension Program • Generous Time Off

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Processing
• Communication Skills
• Interpersonal Skills
• Time Management
• Attention To Detail
• Computer Proficiency
• Product Knowledge
• Sales Support
• Inventory Management
• Problem Solving
• Teamwork

• Sales
• Customer Service & Support
• Retail
• Construction
• Manufacturing

Expérience minimale

2+ ans

Postuler avant le

8 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level