LOCATION LEAD

At The Fitness LAB, the Location Lead serves as the operational lead and primary point of contact for all administrative functions within a specific facility. This is a full-time client-facing leadership position at our Beech Street location responsible for ensuring that all systems, schedules, and day-to-day operations run smoothly, efficiently, and in alignment with The Fitness LAB’s brand standards. Working closely with the Head Trainer, the Location Lead bridges the gap between the client-facing experience and the operational backbone of the facility - ensuring both staff and clients are supported at the highest level. Key Responsibilities: * Oversee all front desk and administrative operations, ensuring smooth daily flow and a consistent member experience. * Act as the first point of contact for all guests upon arrival, providing an exceptional client experience. • Lead and mentor the Client Services Staff, providing guidance, support, and accountability. • Serve as the main point of contact for all membership-related concerns or escalations. • Manage scheduling systems for both trainers and Client Services Staff, ensuring coverage and consistency across all hours of operation. This may include additional front desk coverage as needed. * Collaborate with the Head Trainer to coordinate class schedules, staff shifts, and daily communication between departments. * • Address and resolve any facility-related issues in partnership with the Head Trainer and ownership team. • Maintain and oversee administrative systems - including billing, scheduling software, and member management tools. • Ensure all operational standards are upheld, including cleanliness, client communication, and workflow efficiency. • Contribute to the overall growth, culture, and professionalism of the facility by maintaining The Fitness LAB’s high standards in every aspect of operations. As the Location Lead, you are the driving force behind operational excellence - ensuring that every client, coach, and staff member experiences The LAB at its best every single day. Reporting Structure: • Reports to: Manager of Operations • Direct Reports: Client Services, Trainers and Interns Employment at The Fitness Lab is based on individual merit, experience, skills and qualifications. We prohibit any discrimination of any kind when it comes to equal opportunity for employment. This includes discrimination on the basis of race, colour, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, family status, pardoned conviction, mental or physical disability, or any other characteristic protected by law. Shifts vary between open (5:15am - approximately 12:30pm), and close (12:30pm - approximately 7:00pm), Monday through Friday. 30+ hours/week.

The Location Lead oversees daily facility operations, administrative systems, and front desk functions to ensure a high-quality member experience. They also lead and mentor staff while coordinating schedules and facility maintenance in partnership with the Head Trainer.

The role requires a professional with leadership experience capable of managing staff, administrative software, and facility standards. Candidates must be available for varied shifts between 5:15am and 7:00pm, Monday through Friday.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations management
• Team leadership
• Customer service
• Staff scheduling
• Administrative support
• Conflict resolution
• Mentoring
• Billing management
• Facility maintenance
• Communication
• Workflow optimization
• Membership management

• Management & Leadership
• Administrative
• Customer Service & Support
• Sports & Recreation

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

30 heures par semaine