Head Cashier: Full Time - NANAIMO

Résumé du poste

The Head Cashier supports the Front End Supervisor by coaching and training associates to ensure a positive customer experience. They are responsible for maintaining front-end coverage, managing cash operations, and ensuring safety and loss prevention policies are followed.

Détails du poste

Pay Range: $20.25 - $22.00 Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues. Key Responsibilities Ensures Customer Satisfaction Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale. Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line. Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness. Observe associates and work activity, ensuring appropriate staffing levels to meet business needs. Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility. Leading the Front End Communicate goals, priorities, and directions from store leadership to associates. Ensure the parking lot is shoppable and free of debris. Engage back-up cashiers as necessary and assign them to predetermined registers. Operate cash machines and train cashiers accordingly. Assist guards for cash collection. Maintains Safety and Security Follows all Safety and Loss Prevention policies and procedures. Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same. Competencies Customer Focus Time Management Promotes Teamwork Problem Solving Communicates Effectively Skills Interpersonal Skills Cash Handling Leadership Skills Attention to Detail Direct Manager/Direct Reports Reports to Department Supervisor Travel Requirements No travel requirements Physical Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes. Minimum Education High School Diploma or equivalent Minimum Years Of Work Experience 1 to 2 years Retail or Cash experience an asset Minimum Leadership Experience Minimum 1 year leading people Certifications NA Other Requirements/Assets NA

Ce que vous ferez

The Head Cashier supports the Front End Supervisor by coaching and training associates to ensure a positive customer experience. They are responsible for maintaining front-end coverage, managing cash operations, and ensuring safety and loss prevention policies are followed.

Exigences

Candidates must have a high school diploma or equivalent and at least one year of experience leading people. Previous retail or cash handling experience is considered an asset for this role.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Training · Souhaitée
• interpersonal skills · Souhaitée
• Leadership · Souhaitée
• Souci du détail · Souhaitée
• Safety Compliance · Souhaitée
• Manipulation d’argent · Souhaitée
• Coaching · Souhaitée
• scheduling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Cash Handling
• Leadership
• Interpersonal Skills
• Attention To Detail
• Problem Solving
• Time Management
• Teamwork
• Training
• Coaching
• Scheduling
• Loss Prevention
• Safety Compliance

Domaines d’emploi

• Retail
• Customer Service & Support
• Management & Leadership
• Security & Safety