Level 1 Service Technician and Dispatch

How do IT people avoid small talk? They just say, “I’m in airplane mode.” If you thought that joke described you, then DO NOT apply for this job. But if you are outgoing, positive, energetic, loving life and genuinely enjoy being around people and solving problems, then you should keep reading because your life is about to become the envy of all your friends. The People: We have Gamers, Hikers, Boxers, and Bakers. We have Movie Buffs, Softballers, Old Souls, and Young-At-Hearts. We have Family people, Single people, Happy people. and even a dog. You will find a friend here. Even if no one else likes you, the dogs probably will. The Hiring Process: 1. You read this job ad. 2. You realize that your life is pretty good already, but it would be even better working here. 3. You go to our website and learn more about us and think “Huh. That’s neat.” 4. You tell your friends that this is the best job ad you have ever read. 5. You call this number to tell us you are interested: 403-456-2009 extension 3 6. You join the other awesome candidates for a super fun happy time group interview 7. Those other candidates had nothing on you. You are a boss. The OG I.T. Service Technician. You wish them the best of luck but this is your house. 8. You tell everyone how amazing your life is now What You Get To Do: As a Level 1 Service Technician and Dispatch, you will be the first point of contact for incoming client service requests — creating and triaging tickets, scheduling technicians, and providing initial troubleshooting support before escalating anything that needs a heavier hand. You will also be responsible for basic hardware and software installs and other technical help as required. Where will you be working? SITTING ALONE IN THE DARK CORNER OF YOUR BASEMENT WEARING SWEATPANTS AND EATING CEREAL FOR LUNCH. Just kidding - again if that describes you, do not apply for this position. This is a fun and friendly team environment. We are very collaborative and sociable here, and represent ourselves that way to our clients. P.S. – Share this! Maybe this position isn’t a fit for you, but we bet you know someone else who would be interested!

The role serves as the first point of contact for client service requests, involving ticket creation, triaging, and scheduling technicians. Additionally, the technician provides initial troubleshooting and performs basic hardware and software installations.

Candidates must be outgoing, energetic, and genuinely enjoy solving problems and interacting with people. The position is an entry-level role requiring a collaborative and positive attitude.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Ticket Triaging
• Technical Troubleshooting
• Hardware Installation
• Software Installation
• Dispatching
• Customer Service
• Scheduling

• Technology
• Customer Service & Support
• Consulting

Expérience minimale

0+ ans

Postuler avant le

18 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte