Automotive Service Advisor - Lexus Victoria

Résumé du poste

The Service Advisor acts as the primary point of contact for customers, managing the service process from check-in to vehicle pick-up. Responsibilities include documenting vehicle concerns, preparing repair quotes, and maintaining clear communication between customers, technicians, and the parts department.

Détails du poste

Jim Pattison Lexus Victoria is seeking a knowledgeable, personable, and customer-focused Service Advisor to join our team. As the main point of contact for Service customers, you’ll help ensure a smooth and professional experience from check-in to vehicle pick-up. You’ll work closely with customers, Service, and Parts teams to understand vehicle concerns, recommend services, and provide clear updates throughout the repair process. Previous Service Advisor or automotive customer service experience is an asset, with opportunities to grow your career within a well-established automotive group. Schedule: This is a full-time, permanent role of 40 hours per week. The regular schedule may vary depending on the dealership’s requirements. A Day in the Life Greet Service customers and ensure the customer’s needs are fully understood Promptly and professionally answer incoming calls to the Service department Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs Prepare accurate quotes for recommended services and obtain customer approvals for repairs Act as the liaison between the customer, the parts department, and the Automotive Technicians Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times Manage customer complaints respectfully and promptly; escalate concerns when appropriate Conduct vehicle inspection walk-arounds before and after service appointments Maintain a tidy, presentable work space Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment Other administrative duties as assigned What We’re Looking For A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset Previous, related experience in a customer-facing role would be considered an asset Proficiency with Microsoft Office (Word, Excel, Outlook) Strong customer-service skills with a friendly, approachable attitude Good data entry skills, with strong accuracy Detail-oriented, with the ability to multi-task and prioritize responsibilities Ability to stay calm and focused in a face-paced environment Reliable, punctual, and dependable Good written and spoken communication skills Ability to work in close proximity to a noisy automotive shop Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold What We Offer Competitive wages Comprehensive benefits package, including health, dental, and insurance Flexible schedules Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities Access to exclusive corporate discount programs Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

Ce que vous ferez

The Service Advisor acts as the primary point of contact for customers, managing the service process from check-in to vehicle pick-up. Responsibilities include documenting vehicle concerns, preparing repair quotes, and maintaining clear communication between customers, technicians, and the parts department.

Exigences

Candidates must possess a valid BC Driver's license and a satisfactory Driver's Abstract. Previous experience in an automotive service role and proficiency with Microsoft Office are preferred.

Avantages

• Health insurance • Dental insurance • Insurance • Flexible schedules • Manufacturer led training • Corporate discount programs • Recognition and rewards programs

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Detail-oriented · Souhaitée
• Vehicle Inspection · Souhaitée
• Communication · Souhaitée
• Multi-Tasking · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Automotive service
• Communication
• Data entry
• Microsoft Office
• Repair order documentation
• Vehicle inspection
• Conflict resolution
• Time management
• Detail-oriented
• Multi-tasking
• Professionalism
• Technical liaison
• CDK One-Eighty software
• Vehicle Inspection
• Administrative Functions
• Valid Driver's License
• Microsoft Word
• Microsoft Excel
• Automotive Industry
• Customer Service
• Confidentiality
• Data Entry
• Microsoft Outlook
• Multitasking
• Verbal Communication Skills
• Prioritization
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Retail
• Administrative
• Transportation
• Automotive Service Advisor
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics