Service Advisor - Lexus Victoria

Introduction The Jim Pattison Auto Group is seeking a knowledgeable, personable, and customer-focused Service Advisor to join the team at our Lexus Victoria dealership. As the primary point of contact for Service customers, you’ll play an important role in creating a positive and professional experience from check-in to vehicle pick-up. You’ll work closely with customers and our Service and Parts teams to understand vehicle concerns, recommend the appropriate services, provide clear updates, and ensure a smooth service experience. If you’re organized, detail-oriented, and passionate about delivering exceptional customer service in a fast-paced environment, we’d love to hear from you. Whether you have previous Service Advisor experience or a strong background in automotive customer service, this is a great opportunity to grow your career with a well-established automotive group. Schedule: This is a full-time, permanent role of 40 hours per week. The regular schedule may vary depending on the dealership’s requirements. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Greet Service customers and ensure the customer’s needs are fully understood Promptly and professionally answer incoming calls to the Service department Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs Prepare accurate quotes for recommended services and obtain customer approvals for repairs Act as the liaison between the customer, the parts department, and the Automotive Technicians Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times Manage customer complaints respectfully and promptly; escalate concerns when appropriate Conduct vehicle inspection walk-arounds before and after service appointments Maintain a tidy, presentable work space Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment Other administrative duties as assigned What We’re Looking For A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset Previous, related experience in a customer-facing role would be considered an asset Proficiency with Microsoft Office (Word, Excel, Outlook) Strong customer-service skills with a friendly, approachable attitude Good data entry skills, with strong accuracy Detail-oriented, with the ability to multi-task and prioritize responsibilities Ability to stay calm and focused in a face-paced environment Reliable, punctual, and dependable Good written and spoken communication skills Ability to work in close proximity to a noisy automotive shop Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold What We Offer Competitive wages Comprehensive benefits package, including health, dental, and insurance Flexible schedules Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities Access to exclusive corporate discount programs Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

The Service Advisor acts as the primary point of contact for customers, managing the service process from check-in to vehicle pick-up. Responsibilities include documenting vehicle concerns, preparing repair quotes, and coordinating between customers, parts departments, and technicians.

Candidates must possess a valid BC driver's license and a satisfactory driver's abstract. Proficiency in Microsoft Office and previous automotive industry experience are preferred.

• Health insurance • Dental insurance • Insurance • Flexible schedules • Manufacturer led training • Corporate discount programs • Recognition and rewards programs

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Automotive service
• Repair order documentation
• Data entry
• Communication skills
• Microsoft Office
• Multi-tasking
• Conflict resolution
• Vehicle inspection
• Time management
• Attention to detail
• Professionalism
• CDK One-Eighty software
• Vehicle Inspection
• Administrative Functions
• Valid Driver's License
• Microsoft Word
• Microsoft Excel
• Automotive Industry
• Customer Service
• Confidentiality
• Data Entry
• Microsoft Outlook
• Multitasking
• Verbal Communication Skills
• Prioritization
• Detail Oriented

• Customer Service & Support
• Retail
• Administrative
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine