Service Appointment Coordinator - Toyota Northshore

Introduction The Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Jim Pattison Toyota Northshore dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery. As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction. Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Tuesday to Saturday. Pay Range: $19.00 to $22.00 per hour, depending on experience. This role reports to the Service Manager of the dealership. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability Follow up with customers regarding appointment reminders, service updates, and vehicle status Manage the service drive schedule to optimize workflow and minimize customer wait times Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments Maintain accurate customer and vehicle records within the dealership management system Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach Support the Service team with administrative tasks as required to maintain smooth daily operations Follow all company policies, procedures, and safety standards Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment What We're Looking For Previous experience in a customer facing, administrative, or automotive service role is preferred Experience with dealership management systems or scheduling software is an asset Exceptional communication and interpersonal skills, both verbal and written Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment Detail oriented with a high degree of accuracy in data entry and record keeping Ability to remain calm, professional, and focused under pressure Ability to work effectively both independently and as part of a team Reliable, punctual, and dependable A valid BC Driver's License is required How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

The Service Appointment Coordinator manages the scheduling of service appointments across multiple channels and coordinates with Service Advisors to optimize shop workflow. They also handle customer communications, maintain accurate vehicle records, and provide administrative support to ensure a seamless service experience.

Candidates should have previous experience in a customer-facing, administrative, or automotive service role. Strong communication, organizational skills, and a valid BC Driver's License are required for this position.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Appointment scheduling
• Customer service
• Communication
• Data entry
• Record keeping
• Organizational skills
• Problem solving
• Time management
• Interpersonal skills
• Attention to detail
• Professionalism
• Teamwork
• Administrative support
• Record Keeping
• Workflow Management
• Organizational Skills
• Administrative Functions
• Valid Driver's License
• Automotive Services
• Customer Service
• Confidentiality
• Customer Communications Management
• Data Entry
• Dealership Management Systems
• Franchising
• Interpersonal Communications
• Operations
• Safety Standards
• Scheduling
• Setting Appointments
• Greeting Customers
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Administrative
• Retail
• Transportation
• Service Appointment Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine