Customer Service Representative - Niagara

Résumé du poste

The Customer Service Agent is responsible for assisting passengers with check-in, boarding, and baggage handling at the airport. They also address customer inquiries and maintain accurate passenger records within the reservation system.

Détails du poste

Part-Time Airport Customer Service Agent - Niagara The Landline Company Niagara District Airport (YCM): 468 Niagara Stone Rd, Niagara-on-the-Lake, ON L0S 1J0 Pay: $20.00 per hour HTTPS://LANDLINE.COM About Us: The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand. Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay. Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, and CLEAR. Landline is building the infrastructure that allows travel to begin anywhere. Learn more at landlineco.com. In Ontario, we partner with Air Canada bringing passengers to and from the Toronto airport from Kingston, Hamilton, Waterloo/Kitchener, Muskoka, Niagara, and Sarnia. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys. The Role: We’re seeking a Part-Time Customer Service Agent to join our Niagara team! You will be responsible for assisting with passenger check-in and boarding at the Niagara District Airport. Benefits: * Paid time off * Flight benefit privileges with our partner airlines Responsibilities: * Greet customers and provide information about our services * Assist customers with the boarding process * Answer customer questions and resolve customer concerns * Enter passenger information into reservations systems * Document and update customer records based on interactions * Load and remove customer baggage from Landline vehicles and baggage carousels * Develop and maintain knowledge of Landline’s products and services * All other duties as assigned Qualifications: * High School Diploma, GED or equivalent education required * 2 years of customer service experience * Experience working with an Airline Passenger Service System is preferred * Ability to work a variety of shifts including nights, weekends and holidays * Ability to build rapport with customers * Ability to prioritize and multitask * Positive attitude, strong work ethic and professional demeanor * Excellent written and verbal communication skills * A willingness to learn new systems and be flexible in tough situations * Valid driver's license and reliable, personal transportation required * Ability to lift up to 50lbs Criminal reference check required. Must have the ability to obtain airport security clearances as needed. We are an equal opportunity employer committed to employing a diverse workforce. In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status.

Ce que vous ferez

The Customer Service Agent is responsible for assisting passengers with check-in, boarding, and baggage handling at the airport. They also address customer inquiries and maintain accurate passenger records within the reservation system.

Exigences

Candidates must have a high school diploma or equivalent and at least 2 years of customer service experience. The role requires the ability to lift up to 50lbs, a valid driver's license, and the capacity to work flexible shifts including nights and weekends.

Avantages

• Paid time off • Flight benefit privileges

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Multitasking
• Problem solving
• Data entry
• Baggage handling
• Interpersonal skills
• Professionalism
• Time management
• Rapport Building
• Human Rights Laws
• Airport Security
• Lifting Ability
• Time Off Management
• Positivity
• Willingness To Learn
• Strong Work Ethic
• Valid Driver's License
• Customer Service
• Passenger Information
• Passenger Service
• Remote Terminal Unit
• Verbal Communication Skills
• Reservations
• Prioritization
• Greeting Customers

Domaines d’emploi

• Customer Service & Support
• Transportation
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives