Manager of Branch Experience (Existing Position)

Résumé du poste

The Manager of Branch Experience provides leadership to library staff and supports strategic direction to ensure accessible and positive community interactions. This role focuses on removing barriers to service and championing customer service excellence across all library branches.

Détails du poste

The North Perth Public Library is seeking a Manager of Branch Experience (12-month contract) to provide leadership to assigned staff, support strategic direction, and help ensure every interaction with the Library is positive, accessible, and responsive to the needs of our community. This is an opportunity to make a meaningful impact by connecting people, services, and resources while supporting a team committed to serving the community. About the Role Reporting to the Library CEO, this role leads assigned staff, advises on policy and strategic direction, and focuses on removing barriers and providing excellent customer service to the community. This role champions customer service excellence to ensure accessible and welcoming library experiences. Work Environment This is an on-site operational leadership position. Work is primarily based out of the Listowel Library, with attendance at all 3 Library branches throughout North Perth. This is an ideal opportunity if you enjoy being connected to the work, the team, and the community. Successful candidates will bring: * Post-secondary education in library science, ALA accredited MLIS. * 3 years related, progressive work experience within libraries. * 2 years supervisory experience preferred. * Excellent customer service and communication skills; ability to display good judgment when providing service with a variety of audiences. * Strong knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related Library Act legislation. * First Aid certification or willingness to obtain. Salary is based upon a 35-hour work week and will align with experience and qualifications. North Perth offers work-life balance, OMERS pension plan, and professional development opportunities for approved training and membership reimbursement. Applications are being accepted until Friday October 2. North Perth is an equal opportunity employer and is committed to providing a respectful workplace. Upon request, HR will provide accommodations to applicants as needed throughout the recruitment process.

Ce que vous ferez

The Manager of Branch Experience provides leadership to library staff and supports strategic direction to ensure accessible and positive community interactions. This role focuses on removing barriers to service and championing customer service excellence across all library branches.

Exigences

Candidates must possess a post-secondary education in library science with an ALA accredited MLIS and at least 3 years of progressive library experience. Strong knowledge of AODA legislation and excellent communication skills are required for this role.

Avantages

• Omers pension plan • Professional development opportunities • Membership reimbursement • Work-life balance

Compétences indiquées

• Service à la clientèle · Souhaitée
• Premiers soins · Souhaitée
• Policy development · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Strategic direction
• Customer service
• Accessibility
• Policy development
• Communication
• Staff management
• Library science
• AODA compliance
• First aid
• Supervision
• First Aid Certification
• Customer Service
• Legislation
• Library Science
• People Services

Domaines d’emploi

• Management & Leadership
• Education
• Customer Service & Support
• Government & Public Sector
• Social Services
• Director of Brand Experience
• Librarian
• Librarians and Related Information Professionals
• Librarians and Media Collections Specialists